After not having used Reply Music for a while, I discovered that songs were no longer tagging. I tag songs from Rhapsody and never had a problem unless the song was new, which was understandable seeing that the meta data might not have been in the database.
However, recently, I recorded 100 songs and only 2 tagged!
I tried all the suggestions - changing the audio driver, turning off windows firewall, antivirus, etc etc etc. I should mentioned I'm using RM 4.4 I believe.
I decided to re install to see if that would work. I noticed there was a new version - 5.0. When I went to launch it, I was told that I would have to buy and upgrade, which I never had to since buying the product in 2006.
I continued in demo mode and all of the songs that did not previously tag - yes - same songs and same method - were now tagging perfectly.
When I emailed support about this , they told me I needed to pay the small fee because they acquired a new tagging service and it was costly. Now, I'm more than willing to pay for new features, but I originally paid for tagging and it no longer works. So unless I pay, my product that I paid for no longer works. And whats even better, the support person keeps saying "upgrades are free for life, unless there is a substantial feature which our small company needs help to pay for. We are not Google or Apple."
So Applian, please tell me how to get my version that I paid for, working.
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