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Thread: Applian support page not working

  1. #1
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    Default Applian support page not working

    This just have some time...

    As example, the redirection to the 'Create a support ticket' of Replay Media Cather page (https://secure.applian.com/help/inde...&department=39) shows a 404 Not Default page. As the support site is off.

    Sorry if just have a topic like this, i only like to advice you Applian support of this

    And i know that the forum it's the fast way to solve our answers (and help too!), only to advice about the support page not working.

  2. #2
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    Default Re: Applian support page not working

    I just checked the link you provided and it worked for me. I have not had other reports of this so thanks for letting us know.

  3. #3
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    Default Re: Applian support page not working

    Heya Allison

    It's working fine, check again please :-)
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

  4. #4
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    Default Re: Applian support page not working

    Really? o.O
    Here the page still don't opening, on IE9 and Firefox 7

    http://img17.imageshack.us/img17/7113/semttulo2in.jpg

    http://img823.imageshack.us/img823/8981/semttulohi.jpg

    Could be zone restriction? I'm from Brazil...

  5. #5
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    Default Re: Applian support page not working

    We are not able to duplicate this issue at all. We have tested it on several computers and we are not getting other reports of this. It could be a restriction-I guess-but I wouldn't think so. Try and do a refresh of your page.

  6. #6
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    Default Re: Applian support page not working

    Yes, it's zone restriction.

    Why? I could open the site using a famous web-proxy site.

    http://img707.imageshack.us/img707/8752/semttuloozb.jpg

    So... How this could be solved? It's a problem for Applian servers or data center you use on site?

  7. #7
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    Default Re: Applian support page not working

    Please provide it with your IP address so we can check our firewall. Thanks.

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