Recording appears to be happening, but output file doesn't contain full length

[amattaro]

I set up a recurring recording, four days a week. It worked fine all last week. This week, the program appears to be recording as it states that it is CAPTURING, and I can see the time incrementing, but the output file the last two days has ended up 1,414KB (for a 6 hour recording).

I am converting the recording to Audio - MP3 (128Kbps)

Thanks

[Cheryl Wester]

Make sure you are using the latest version of the program. See what happens when you do the recording without converting.

[Daethian]

I have the exact same issue this week!
The file is 90 seconds long.
No settings have been changed from last week to this week.

[Cheryl Wester]

What version of Av and of the converter are you using? Thanks. Are you getting an error message

[Daethian]

I'm running the latest version so far as I know. I have recently been working on a ticket with you or another tech because I was having issue with log in. That seems to have resolved but now this just started this week.

No error message.

I turned off conversion today.
I know the recording ran the entire 4 hours as scheduled and I'm left with a 90 second file.

[Cheryl Wester]

You do need to continue this issue with tech support as to much info is needed to handle it in this.