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Thread: When I play back the recording the sound jumps or is distorted

  1. #1
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    Oct 2009
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    Default When I play back the recording the sound jumps or is distorted

    When I play back the recording the sound jumps or is distorted. This usually occurs at beginning but sometime continues through the recording. This crackling distortion seems to cycle every couple seconds through the recording. I contacted technical support and tried everything they suggested such as checking for the plug-ins on my Media player, closing all other internet connections, opening to the internet through Replay Music software and nothing works. I even tried temporarily turning off the firewall for Norton Anti virus just to see if that would help. After uninstalling and re-installing several times I donít know else to try to get a clear recording. I have a Windows Vista 64 bit system with an Intel Quad Cord chip.

  2. #2
    Mike Christensen's Avatar
    Mike Christensen is offline Lead Software Developer, Applian Technologies
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    Feb 2008
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    Default Re: When I play back the recording the sound jumps or is distorted

    When you contacted technical support, did they ask for an MP3 file that you recorded with Replay Music that is skipping so they can analyze it? If not, please submit a new support ticket and ask them how you can submit a MP3 file.

    Mike Christensen
    Applian Technologies Inc.

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