recorder stops at 75% after buying

**jorew** · 05-02-2009, 06:47 AM

I downloaded demo, then bought the product and inserted activation code but it still only records 75% of the video.

I uninstalled and then reinstalled it.

HELP!

**mitrich** · 05-03-2009, 04:11 AM

which software did you install?

>>RSM

**Tasha Heinlein** · 05-03-2009, 06:15 AM

Originally Posted by jorew

I downloaded demo, then bought the product and inserted activation code but it still only records 75% of the video.

I uninstalled and then reinstalled it.

HELP!

Are you using Media Catcher? Have you played the files back to be sure that they are incomplete?

**jorew** · 05-04-2009, 03:28 AM

Thanks,

The videos are complete, I just figured they weren't as it ended before the video finished playing.

**mitrich** · 05-04-2009, 04:47 AM

Here is the deal:

This software is not *recording*, rather it is downloading an existing file at a URL.

I also had to figure it out by myself, but then a tech confirmed it to me.

>>RSM