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Thread: (solved) No Response from Customer Service

  1. 04-23-2009, 11:01 AM #1
    flygirl555
    flygirl555 is offline Member
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    Default (solved) No Response from Customer Service

    Having trouble with my registration and submitted a ticket twice - once last night and once very early this morning...no response whatsoever yet and need to get some work done.

    Called the Applian telephone numbers (both 800 and direct) only to get VM.

    Does anyone know how to contact a real live person that can help me?

    Love the software, very unhappy with the customer service.

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  2. 04-23-2009, 02:37 PM #2
    Tasha Heinlein
    Tasha Heinlein is offline Senior Member
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    What is the ticket number that you were given when you submitted your request? We answer all of our tickets within 24 hours.
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  3. 04-23-2009, 02:47 PM #3
    Tasha Heinlein
    Tasha Heinlein is offline Senior Member
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    Hi again,

    I did respond to your PM, you should hear back from Customer Service shortly!
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  4. 04-23-2009, 03:22 PM #4
    flygirl555
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    Thank you!!! Someone does care...
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  5. 04-23-2009, 07:13 PM #5
    Tasha Heinlein
    Tasha Heinlein is offline Senior Member
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    If you don't get a ticket number it means that the ticket didn't go through properly - sorry about that. We all care!!
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