I m a very satisfied long term Applian Video capture user (close to 10 years) and all has worked flawlessly through all of my upgrades but suddenly after I select record area manually only half of the verticasl and horizontal records -- I did change any settings, even click default settings but same problem. I use Window 8.1 64bit and the software worked well until this week. Any suggestions are welcomed. If there is a number I can call please let me know

Thanks