Quote Originally Posted by Jeff Lenney View Post
If you're not able to record a specific video, support would need to be contacted so they can assist you with the specific site. They would also possibly need to review your log file, which we cannot do here on the public forums as it contains your private info and registration code etc.
If it was a specific video I could understand. In my case though it's that after installing the rmc5 demo Youtube videos still don't record. As far as revealing private info from a log file I can see that point in certain cases but what I notice more is that when I've read this "see technical support" response on other forum entries it's usually the end of the discussion. If the tech support looked into it and found a solution than it should be put back on that topic so everyone wouldn't have to specifically ask the same questions over and over again.