Won't identify tracks

Replay Music won't identify any tracks on my PC. (Always reports "Not Recognised".) I've followed all the advice I can find on the subject - such as ensuring Replay is started before the audio source program, and that the Apllian Audio Recorder plug-in is enabled in Windows Media Player.

Incidentally, RM was also unable to hear any sound using the default "Audio Card" setting. I set this to "Creative SB Audigy" and it hears fine.

I'm using version 3.97 on a (fully up-to-date) Windows 7 32-bit PC.

Any suggestions, please?

Regards,
Richard

An update. It has just recognised a track (although incorrectly) for the first time ever.

The track "Shampain" from the album "Family Jewels", by Marina & The Diamonds, was recognised as:
Track - "Family Jewels", Album - "Groove Time", Artist - blank.

What link are you recording from? Are you getting an error message? The best thing to do is contact tech support with detailed information and a log file