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View Full Version : Applian products crashing Win7 after update to latest software



gixster92
09-09-2012, 06:35 AM
yesterday I updated the software and updated the entire suite so not sure which is doing it but my hunch is on Relay Media Catcher 4.4.4 (think that is the version as I have just uninstalled on my hunch until I get a response.

Here is my minidump of the crash


************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800caa94d0, fffff80000b9c3d8, fffffa800d62c5c0}

Unable to load image \SystemRoot\system32\DRIVERS\appliand.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for appliand.sys
*** ERROR: Module load completed but symbols could not be loaded for appliand.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp

Followup: MachineOwner
---------

0: kd> !analyze -v
************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800caa94d0, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800d62c5c0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: ntkrnlmp

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: ntkrnlmp

FAULTING_MODULE: fffff88013084000 appliand

DEVICE_OBJECT: fffffa8010499050

DRIVER_OBJECT: fffffa801047ec90

IRP_ADDRESS: fffffa800d62c5c0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

TAG_NOT_DEFINED_c000000f: FFFFF80000BA2FB0

STACK_TEXT:
fffff800`00b9c388 fffff800`02cf16c2 : 00000000`0000009f 00000000`00000003 fffffa80`0caa94d0 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02c91e3c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34050
fffff800`00b9c430 fffff800`02c91cd6 : fffffa80`0cb40c58 fffffa80`0cb40c58 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02c91bbe : 0000000a`e2e8b5aa fffff800`00b9cb18 00000000`000492c7 fffff800`02dfdb68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02c919a7 : 00000003`519f33c3 00000003`000492c7 00000003`519f337f 00000000`000000c7 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02c7eeca : fffff800`02df9e80 fffff800`02e07cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp

BUCKET_ID: X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp

Followup: MachineOwner
---------

0: kd> !drvobj fffffa801047ec90 f
fffff80002e2efb0: Unable to get value of ObpRootDirectoryObject
fffff80002e2efb0: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa801047ec90) is for:
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ndis.sys -
\Driver\appliandMP
Driver Extension List: (id , addr)

Device Object list:
fffffa8010ac3930: Could not read device object


DriverEntry: fffff8801308d000 appliand
DriverStartIo: 00000000
DriverUnload: fffff8800151c470 ndis!NdisOpenConfigurationKeyByIndex
AddDevice: 00000000

Dispatch routines:
[00] IRP_MJ_CREATE fffff88001470d20 ndis!NdisAllocateNetBuffer+0x1c20
[01] IRP_MJ_CREATE_NAMED_PIPE fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[02] IRP_MJ_CLOSE fffff88001470560 ndis!NdisAllocateNetBuffer+0x1460
[03] IRP_MJ_READ fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[04] IRP_MJ_WRITE fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[05] IRP_MJ_QUERY_INFORMATION fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[06] IRP_MJ_SET_INFORMATION fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[07] IRP_MJ_QUERY_EA fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[08] IRP_MJ_SET_EA fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[09] IRP_MJ_FLUSH_BUFFERS fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[0b] IRP_MJ_SET_VOLUME_INFORMATION fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[0c] IRP_MJ_DIRECTORY_CONTROL fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[0d] IRP_MJ_FILE_SYSTEM_CONTROL fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[0e] IRP_MJ_DEVICE_CONTROL fffff88001507020 ndis!NdisIMRevertBack+0x3030
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[10] IRP_MJ_SHUTDOWN fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[11] IRP_MJ_LOCK_CONTROL fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[12] IRP_MJ_CLEANUP fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[13] IRP_MJ_CREATE_MAILSLOT fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[14] IRP_MJ_QUERY_SECURITY fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[15] IRP_MJ_SET_SECURITY fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[16] IRP_MJ_POWER fffff880014baf80 ndis!NdisFDeregisterFilterDriver+0x1540
[17] IRP_MJ_SYSTEM_CONTROL fffff880014dbee0 ndis!NdisFRegisterFilterDriver+0x20210
[18] IRP_MJ_DEVICE_CHANGE fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[19] IRP_MJ_QUERY_QUOTA fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[1a] IRP_MJ_SET_QUOTA fffff88001507490 ndis!NdisIMRevertBack+0x34a0
[1b] IRP_MJ_PNP fffff88001513110 ndis!NdisCloseConfiguration+0x1c0

0: kd> lmvm appliand
start end module name
fffff880`13084000 fffff880`1308f000 appliand T (no symbols)
Loaded symbol image file: appliand.sys
Image path: \SystemRoot\system32\DRIVERS\appliand.sys
Image name: appliand.sys
Timestamp: Fri May 20 06:20:42 2011 (4DD6407A)
CheckSum: 0000BFFE
ImageSize: 0000B000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4