Ripping CD to mp3 or m4a produces 0k failures for each song on cd

[rmg1840]

I've tried to rip six of my cds and replay converter produces files that are 0k and say failed. The cds play just fine and are not bad. What's the problem?

[Cheryl Wester]

This is not an issue we have seen before. You have contacted us at tech support so do respond and send the log file to that if you continue to have a problem.