URGENT CALL FOR HELP! - SERIOUS TROUBLE UNINSTALLING TOOLBAR

[ScottKKK]

Dear everyone from Tech Support, Administrators and Moderators

First of all before Jeff from Tech Support jumps right at me and directs me to 'PROPER UNINSTALLATION" in FAQ page. Let me not waste his time by making it clear that I've already done that over 10 times.

So please don't direct me back to the FAQ page and actually spend some time reading my post
This isn't a novel problem. Many users have complained about this very problem too. Just do a search in the General Discussions Forum

I have taken EVERY step possible to remove/uninstall/delete everything to do with this program and especially the toolbar that just won't quit! It is sitting on my Firefox browser!! FYI, the FlvSrvc.exe is also gone.

Both programs: Freecorder 4 and Toolbar are uninstalled and they are not in my system anymore, however the toolbar is still there!

My system is Windows 7 and i use Firefox.
The toolbar version is 3.7.0.6
Freecorder 4

I am normally a patient guy but this is really testing my tolerance limit as I've tried my best to reach for tech support and [U]all I get from Jeff is a link to FAQ.

Please spend some real time reading people's problems and actually trying to solve them. We are your customers. This is doing a real disservice to customers by not properly helping them to resolve their problems proactively and with diligence. If you know that your program has a fundamental error or is flawed in the uninstall.exe of the Toolbar, it should have NEVER been released to the public and I would even go as far as suggesting that it's illegal for a company to deliberately come up with a product that can not be uninstalled.

I seriously hope that someone responsible from this company will come up with answers to get rid of the toolbar once and for all.

All I want is simply for the toolbar and everything to do with the program to disappear permanently from my system. That is all I ask. Is that too much to ask?

Regards,

-Scott

[Jeff Lenney]

Good evening Scott,

They are called "FAQ's" for a reason. :-)

If you have already uninstalled Freecorder and you have extra invalid entries in your remove programs list you can remove them by editing the registry. You can use this process for any entry that fails to remove itself from the remove programs list:

1. Open the Registry Editor (click start, then type regedit in the search box)
2. Scroll to the following entry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Uninstall
3. In the left pane are the programs (most are represented by numbers and letters) and in the right pane you can see the display name.
4. Look through them to find the key that corresponds to the program you want to remove. Click the key in the left pane and click Edit > Delete.

Let me know how it goes! :cool:

[trident3b]

I have EXACTLY the same problem, indeed it is the ONLY reason I have just registered to find a solution to this. I even tried something really primitive in that I tired to install version 4 again in the hopes that it would appear in my remove software so as to have another shot at removing both the application AND the toolbar. What happens? It tries to install version 5. This application does not work the way it was suggested. I cannot record streaming video except perhaps youtube, but I have been recording youtube for ages with realplayer. I don't want to change that. Please provide clear concise and if possible immediate information as to how to "uninstall" ie deinstall the entire application and the toolbar that is wasting my browser space. Please send such instructions to: [email protected] Thank you.

[Jeff Lenney]

I have EXACTLY the same problem, indeed it is the ONLY reason I have just registered to find a solution to this. I even tried something really primitive in that I tired to install version 4 again in the hopes that it would appear in my remove software so as to have another shot at removing both the application AND the toolbar. What happens? It tries to install version 5. This application does not work the way it was suggested. I cannot record streaming video except perhaps youtube, but I have been recording youtube for ages with realplayer. I don't want to change that. Please provide clear concise and if possible immediate information as to how to "uninstall" ie deinstall the entire application and the toolbar that is wasting my browser space. Please send such instructions to: [email protected] Thank you.

Hi Trident, please see my response below the original posters response...this gives the instructions you are looking for.