So - how long does it take for customer support to answer?

[karnor]

I sent a trouble ticket a week ago. Had one reply asking for a URL - nothing since then. Still having the same problem with RMC 4 after downloading the update from last week and no solutions.

[stream-recorder.com]

https://forum.applian.com/showthread.php?2215-Customer-support-No-response-on-my-ticket