Problem Installing 4.0.17 Trial: Error 1001: An exception occured in the OnAfterInstall event handler of xm [Archive]

RenRenRen

11-23-2010, 04:53 AM

Error 1001: An exception occured in the OnAfterInstall event handler of xm. ->> Applian driver installation failed: There is no driver selected for the device information set or element.
Please uninstall any existing version of the software, reboot yourmachine and try again.

http://i51.tinypic.com/35854dx.png

Running XP Pro SP3 (32bit), rebooted a few times without success and I've not had this software installed before.

How can I fix it? Thanks.

Shellie Heggenberger

11-23-2010, 03:23 PM

Hi, can you please try increasing the number of filters you can have on your machine. Here's how:

1.
In Windows, open the registry editor:
Windows XP: Start-run-type regedit
Windows Vista, 7: Start-type regedit
2.
Navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlNe tworkMaxNumFilters
3.
This value is set to 8 by default. 14 may be a more appropriate number given how many network filters you currently have installed and this should allow Replay Media Cather to install its driver.

If this does not help, please submit a support ticket through our website.