fosssil
10-24-2010, 07:51 PM
Hello...this is my first post...not sure if there is any other info I need to supply...there is not much more available so far.
I am using latest 64 bit RMC (version 4.0.12.0) in windows 7, 64 bit...but the problem happens in both 64 bit and 32 bit versions..I tried 32 bit demo after 64 bit was crashing but both versions continued to crash everytime without failas described below...
Thank you,
fosssil
First of all...RMC 3.11 works well but does not capture one of my favourite sites so I purchased the latest RMC 4 64 bit., however anytime I place my cursor over the widow where it says "do you want to record now"(it allows me to click that button to start recording) to right click or similar, the program crashes...every time...I am not able to mouse click on any menu item (ie File Download Tools and Help or left click or right click on any item shown as either recorded or failed or completed or in fact anything in the status window...
If I leave the window untouched by any mouse activities (such as select an item to do an activity such as delete etc,) ie dont right click or left click, the program will record the file but any right click activity causes a crash...most upsetting because Version 3.11 worked and I was able to do all of the afore mentioned mouse and file and program management activities I thought there would not be any problem with version 4...
I do manage to get some recording done as long as once the recording takes place, the program menus and status window are not clicked on by any mouse button...I have finished quite a few recordings...and can open and capture additional browser windows OK ...but once the mouse is clicked for any action on the program status window and menus, the program instantly crashes...(as mentioned elsewhere i am using Win 7 64 bit and RMC 64bit vs 4.0.12.0...RMC 3.11 works well without any crashes but does not record the main videos I want it for.
I am not able to left click ANY menu settings without a crash so I cant see if a log file exits....see below for crash data as given by crash message
Please help if you can because Version 4 records my fav. video site that v 3.11 does not...
Below is the reported crash data.
==========================================
Problem signature:
Problem Event Name: APPCRASH
Application Name: armcp.exe
Application Version: 4.0.12.0
Application Timestamp: 4cae5ce8
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0a51a8ed
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
I am using latest 64 bit RMC (version 4.0.12.0) in windows 7, 64 bit...but the problem happens in both 64 bit and 32 bit versions..I tried 32 bit demo after 64 bit was crashing but both versions continued to crash everytime without failas described below...
Thank you,
fosssil
First of all...RMC 3.11 works well but does not capture one of my favourite sites so I purchased the latest RMC 4 64 bit., however anytime I place my cursor over the widow where it says "do you want to record now"(it allows me to click that button to start recording) to right click or similar, the program crashes...every time...I am not able to mouse click on any menu item (ie File Download Tools and Help or left click or right click on any item shown as either recorded or failed or completed or in fact anything in the status window...
If I leave the window untouched by any mouse activities (such as select an item to do an activity such as delete etc,) ie dont right click or left click, the program will record the file but any right click activity causes a crash...most upsetting because Version 3.11 worked and I was able to do all of the afore mentioned mouse and file and program management activities I thought there would not be any problem with version 4...
I do manage to get some recording done as long as once the recording takes place, the program menus and status window are not clicked on by any mouse button...I have finished quite a few recordings...and can open and capture additional browser windows OK ...but once the mouse is clicked for any action on the program status window and menus, the program instantly crashes...(as mentioned elsewhere i am using Win 7 64 bit and RMC 64bit vs 4.0.12.0...RMC 3.11 works well without any crashes but does not record the main videos I want it for.
I am not able to left click ANY menu settings without a crash so I cant see if a log file exits....see below for crash data as given by crash message
Please help if you can because Version 4 records my fav. video site that v 3.11 does not...
Below is the reported crash data.
==========================================
Problem signature:
Problem Event Name: APPCRASH
Application Name: armcp.exe
Application Version: 4.0.12.0
Application Timestamp: 4cae5ce8
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0a51a8ed
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e