Audio is great but no video coming through.

[Jazzoid]

I am doing the trial to see if it is worth it - suggestions on getting the video, please?

[Jeff Lenney]

Hi - Can you please provide me with the URL of the audio or video you're trying to record, so I can trouble shoot the issue? (This CAN make a difference, depending on the type of video player you may be trying to record from)

Thanks!