Can't uninstall old Freecorder application or toolbar

[satellite99]

I was able to do it the first time but now can't. I tried BOTH through control panel and program file but get error message

Invalid uninstall control file C:\Program Files\Freecorder\Uninstall\uninstall.xml

But the program is still there.

[satellite99]

Correction, the program has no volume but the toolbar remains on Firefox and IE. The program file also exists on XP like an empty shell. I've tried re-booting but its still there.

[kward]

I had the same problem. I uninstalled it via the add/remove programs application built into our computer. It uninstalled the program but left me with the tool bar.... Then I ended up just going to "view/Toolbars" on the top of my ( I use firefox) browser, and unchecked "freecorder Community Toolbar" and that removed the icons for freecorder from my toolbar. There are no files for freecorder left on my computer, those icons were just shells which led to no files. I do not use IE or other browsers, so I'm not sure about the path for finding your toolbar options, but this worked for me on firefox. Hope it helps.

PS I had to answer, because when I emailed the applian customer service people, they told me to uninstall it using the add/remove hardware tool on our computer, and didn't seem to understand that I'd already done that. :\ I figured users had to figure it out for themselves at that point.

[Jeff Lenney]

How to Uninstall the Freecorder Toolbar (http://www.applian.com/faq-pro/index.php?action=article&cat_id=011&id=80&lang=)

[Ebut]

How to Uninstall the Freecorder Toolbar (http://www.applian.com/faq-pro/index.php?action=article&cat_id=011&id=80&lang=)

Yeah, that's not working.
First of all, re-installing and then uninstalling it does not fix the problem.
Mostly because there is NO other entry for Freecorder. The toolbar entry does not exist. Still, I'm stuck with the toolbar.

[ScottKKK]

Has ANYONE been able to fix this now???

I AM STILL STUCK WITH THE TOOLBAR DESPITE DOING EVERYTHING ALREADY. I HAVE READ FAQ INSTRUCTION LITERALLY OVER 10 times.
I've followed the instruction carefully on FAQ to uninstall all of it completely. Both programs: Freecorder 4 and Toolbar are uninstalled and they not in my system anymore, however the toolbar is still there on my Firefox browser!!!

Can somebody please help me, I have tried emailing for tech support but all I get is follow the instruction on FAQ!!! (Jeff Lenney please stop referring me to FAQ again!) The cycle of helplessness never ends. Please help anyone!

Regards,

-Scott

[garyinthailand]

I have the exact same experience.

[Jeff Lenney]

Hi Guys

That's probably just an extra entry in your remove programs list. Uninstallers should remove those entries once you overwrite them with an update, but sometimes that does not work.

If you have already uninstalled Freecorder and you have extra invalid entries in your remove programs list you can remove them by editing the registry. You can use this process for any entry that fails to remove itself from the remove programs list:

1. Open the Registry Editor (click start, then type regedit in the search box)
2. Scroll to the following entry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Uninstall
3. In the left pane are the programs (most are represented by numbers and letters) and in the right pane you can see the display name.
4. Look through them to find the key that corresponds to the program you want to remove. Click the key in the left pane and click Edit > Delete.

Let me know how it goes.

[bigcraig79]

Jeff, your process doesn't work. Why do you guys make a software program that can't be uninstalled? That is what I really wonder

[Jeff Lenney]

Jeff, your process doesn't work. Why do you guys make a software program that can't be uninstalled? That is what I really wonder

We didnt create this program, This toolbar component is developed by Conduit. Conduit is the company that provides us with the toolbar we use for our recording technology.

You can contact their support directly here: [email protected]

We find it is easier for the customer to deal with them direct as sometimes they require to connect remotely.

[trustme911]

If you are using Firefox, try clicking Tools -> Add-ons -> Extensions on the top bar of the browser and disable or remove the toolbar. Hope this helps.

[aTOMMYx]

On Firefox, go to Add-ons. In the Extensions tab, disable or remove the Freecorder.

[Computertech]

OK, I am completely NOT a novice at this.

**********The Applian Toolbar will not uninstall. ***********

I have read all the posts in this thread/topic over and over again. I have listened to the tech from Applian and have tried everything he has recommended. This is a hidden program and it appears it is intentional that we are not able to uninstall it. This is unethical and very poor in the Applian Customer Service area. There is absolutely no reason that a computer software company makes a program that is not uninstallable unless it's done on purpose with ill and underhanded intent toward the end user. I know I am not the only one that is experiencing this problem as can be seen by prior posts. As well, THEY have received no help "that is viable" from Applian staff.

As asked before of you by another user, "Why in the world would you make a piece of software that cannot be uninstalled?" Your answer was that "We didnt create this program, This toolbar component is developed by Conduit. Conduit is the company that provides us with the toolbar we use for our recording technology.

You can contact their support directly here: [email protected]"

I have to be honest Jeff, that seems to be a complete copout on your company's part. When you have problems like this, a good company will take that information and make changes to the software so that this will no longer happen. Instead..., you refer us to someone else thereby kissing this off????? That is not customer service. I am dead sure that everyone that reads this thread and has the same problem will completely agree with me.

The bottom line is that we are stuck here with a worthless app that is running hidden in the background in order that we simply give up and let it run. What do you get out of this technique? This is poor, Jeff.

The bottom line is still, "Why in the world would you make/DISTRIBUTE a piece of software that cannot be uninstalled?"

David

[Computertech]

As an addendum to my prior post, I did find a way to eliminate the toolbar that apparently in intended to be ultra-difficult to uninstall.

In Firefox, click TOOLS/ADD-ONS at the top of the menu bar. You will see this program listed. This is the only way that I have found to remove it.

Be sure and do not click "DISABLE". You should click "REMOVE".

Kudos to the prior poster that found this out and shared it. THANK YOU!

I maintain my position that any software company that makes/DISTRIBUTES a piece of software that is this difficult to get rid of, should rethink their process. Plus, if their OWN tech, Jeff, can't come up with this and share it with us instead of kissing it off like he did with the prior posts, y'all are doing something wrong...JUST SAYIN'

David
Tech

[Jeff Lenney]

Good evening David,

I'm very sorry to hear you're having these issues. You can uninstall any toolbar add-on in this way in Firefox. IE has a Tools / Manage Add-Ons menu that offers similar functionality. Chrome has a similar capability for this as well. (Although the current version of freecorder is not compatible with Chrome)

Freecorder 6 should be easier to uninstall. We’ll do a better jn documenting this when we release.

I don't have an ETA yet for the release, but we're working on the GUI now before we do some final internal testing - so hopefully it will be released sooner than later.

[zlloyd1]

I am having the same issue, when I need to install an older version of Freecorder to work with my browser, Firefox.... "invalid uninstall control file"
I have tried Control Panel>Uninstall Program, Revo Uninstaller Pro, and even went to the folder in Program Files (x86) and tried to delete the entire folder to get rid of it.
Control Panel tells me "invalid uninstall control file" / Revo tells me "invalid uninstall control file" / and the folder won't delete because it says it is open in another application?? :mad:
I swear this thing is like a virus on my computer and the only way to get rid of it is to reformat the entire C drive, which I cannot realisitically do!! :(
WHAT IS THIS?? :eek:

[Jeff Lenney]

Hi Lloyd

That's probably just an extra entry in your remove programs list. Uninstallers should remove those entries once you overwrite them with an update, but sometimes that does not work.

If you have already uninstalled Freecorder and you have extra invalid entries in your remove programs list you can remove them by editing the registry. You can use this process for any entry that fails to remove itself from the remove programs list:

1. Open the Registry Editor (click start, then type regedit in the search box)
2. Scroll to the following entry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Uninstall
3. In the left pane are the programs (most are represented by numbers and letters) and in the right pane you can see the display name.
4. Look through them to find the key that corresponds to the program you want to remove. Click the key in the left pane and click Edit > Delete.

Let me know how it goes.

[Ivor Nadir]

I've uninstalled the application and the toolbar, but it still keeps creating a folder in My Documents. Any suggestions?