BBC iPlayer. RMC used to record great but has now suddenly stopped.

[theamazingpete]

I used RMC to record the BBC iplayer occasionally. I noticed a couple of months back it no longer did so. I was too busy to investigate at the time but now I want to record again it still won't do it. Browser is FF 3.6.4. Windows 7 64bit. I see in the forum someone can still record the BBC but not ITV so I assume it's not RMC but my computer at fault. So... what may be the cause. Have I changed some setting? Is it the Firefox version.

Please enlighten me.

[Cheryl Wester]

They have changed the way they stream. As of now Replay Media Catcher is not able to capture this. We do have our screen capture program-Replay Video Capture that works great with this. Give the demo of this a try.

[stevelatinner]

I only use RMC to capture BBC iPlayer. Otherwise, it is almost useless. Freeware downloaders cover sites like youtube, etc.

Further, I think it is insulting to respond to a support question by telling customers to, essentially, buy another product.

We paid money for this product and we want it work. I suggest that becomes a priority or you won't have many more paying customers.

[theamazingpete]

They have changed the way they stream. As of now Replay Media Catcher is not able to capture this. We do have our screen capture program-Replay Video Capture that works great with this. Give the demo of this a try.

I seem to remember the thing that convinced me to buy RMC was Applian's promise to update the thing if a site's streaming changed. Replay video capture is no good as you can't use that part of the screen while it's working. I am a little disappointed in Applian and annoyed at myself for falling for such crap marketing.

[Cheryl Wester]

We do update all streams when we can. If the information is not available we can't update it. We are always looking into improving our programs. If you find a good URL or a method that works let us know and we would be glad to update it with that information. We have other programs available to work with streams that can't be stream captured. We prefer the stream capture method also. Thanks.

[endyr]

I seem to remember the thing that convinced me to buy RMC was Applian's promise to update the thing if a site's streaming changed. Replay video capture is no good as you can't use that part of the screen while it's working. I am a little disappointed in Applian and annoyed at myself for falling for such crap marketing.

I think that I need to jump into the fray here. I have been an ardent fan of the Replay Capture Suite for the past year. It does work as advertised! I operate 21 blogs, and without these programs, my blogs would have stalled a long time ago. I've been able to capture some wonderful material off of the net using Applian Technologies. I've said this in a previous post, no matter how brilliantly, or perfectly written, a program may be, it is not able to please everybody all of the time. If one tool does not work in the suite, use another. I've also tried most of the freeware capture programs available on the net, and none of them are as elegant as the Replay Capture Suite, or as easy to use. For example, ORBIT is one of the most popular freeware capture programs around. But just try to use it, you have to be a computer geek to figure it out, and it is not able to capture all video streams. Applian Technologies is not trying to cheat you. My final suggestion to you is to upgrade to the Video Capture Suite, it is well worth the money. And as Cheryl Wester said, the Replay Video Capture tool will capture that stream from the BBC that you want so much. I hope that this has been of some help to you. :)

[stevelatinner]

[SIZE="5"]I think that I need to jump into the fray here.

No, you really don't. We are paying customers and we have legitimate complaints. Who are you to tell us otherwise.

We have had no assurances from Applian that they are working on this as a priority issue. Useless after sales support.

[Cheryl Wester]

We are always working on improving our programs. It is out of our hands when a stream changes the way they stream. We are working on a new version. I don't know the features of it as of yet but it is scheduled to be released in a few weeks.

[theamazingpete]

We are always working on improving our programs. It is out of our hands when a stream changes the way they stream. We are working on a new version. I don't know the features of it as of yet but it is scheduled to be released in a few weeks.

That's all well and good but you are still advertising the Replay Media Catcher as being able to record the BBC on your site here - http://www.applian.com/recording_solutions/show_service.php?id=280

This is not acceptable. You should at least replace it with "Not quite ready yet". As for the short sighted guy with the big letters, he may be pleased with his copy of Replay Capture Suite but this discussion isn't about that application.

I'm sure Cheryl you are quite genuine in what you say and not just touting the company line but Replay Video Capture is a different animal. The best thing about RMC was the fact it worked in the background, you could forget about it. RVC needs babying - you can't use that portion of the screen so basically you can't use your computer while recording. I have the same functionality in Total Recorder Video Edition which comes with regular free updates and doesn't advertise stuff it can't do.

I await eagerly the BBC update to RMC and thank you Cheryl for taking the time to read and respond to everyone.

[simon3030]

I agree - I have the same issue, and have updated this software several times over the years. BBC must be one of the biggest players in streaming popular content, and it's a pretty poor show when software such as this, which is sold on the basis of picking up pretty much any media stream from the web, doesn't work with it.
Excuses....I've had different versions of this software since 2005, and it's got steadily worse and bloated - shame, it used to be very simple and straightforward to record from BBC streams, no longer though.
There must be other ways out there...

Edit - I've done a bit of digging, and found Freecorder4 on the Applian website - recording as I write this, from the BBC website....and it's free - is this a D'oh moment?

[Cheryl Wester]

Just want to clarify. I have NEVER said it will work with the BBC. What I have said is we are working on a new version and I don't know all of the features of it as of yet. Thanks.

[simon3030]

Cheryl, if you read my edit, you'll see that I have found Freecorder4 - which does work with BBC iPlayer...

[simon3030]

I take it all back - I recorded a BBC iPlayer audio programme last night on Freecorder4, and got a folder with something like 230 files, some of 1 second, a couple of a few minutes, others of 3 or 6 seconds???
So this isn't the answer!

[stream-recorder.com]

I take it all back - I recorded a BBC iPlayer audio programme last night on Freecorder4, and got a folder with something like 230 files, some of 1 second, a couple of a few minutes, others of 3 or 6 seconds???
Freecorder creates many small files.. (https://forum.applian.com/showthread.php?t=3075&highlight=small+files)

[stream-recorder.com]

New video from Applian about recording from BBC with Replay AV:

How to Stream Capture/Download BBC Radio Shows from the Listen Again Links on the BBC Site
http://www.youtube.com/watch?v=m5tQTf-MQDw


http://www.youtube.com/watch?v=m5tQTf-MQDw

[simon3030]

Trying it now, seems to be working well.

Be aware that there is a new (beta) version of BBC iPlayer, which has a different layout, but the mechanics are the same. You may want to revise your video for the new iPlayer.

[echoplex]

I use RMC for iPlayer radio, and am suffering from the same no-longer-working situation. I appreciate it takes time for Applian to make the necessary changes, so don't mind waiting a while.

If it helps anyone at all in the interim, I have found that StreamTransport works for radio on iPlayer.

[stevelatinner]

New video from Applian about recording from BBC with Replay AV:


So this thread is about Replay AV?

Let me make it clear once again. I do not want to buy or try any other product.

Do not ask me to again. I want to use the product I paid for. Is that not fair enough?

Why don't you admit RMC simply cannot perform as advertised?

You are still advertising that it can capture the BBC stream.

This is NOT the case. Perhaps funding Applian was a complete waste of money. You guys need to fix this or reimburse us.

And soon..

[jslaff]

Not sure how this fits in here, but I just easily recorded a BBC London program and a BBC Radio 5 Live program from their iPlayer using RMC 3.11. The London program records in real time (it's a two-hour program, so the Super Download option only gives me the first hour) but no problems at all. This works for me using XP Pro 32-bit at work and Windows 7 Home 64-bit at home.

[stream-recorder.com]

So this thread is about Replay AV?
No, but some users have the Replay Capture Suite which includes both RMC and RAV


Let me make it clear once again. I do not want to buy or try any other product.

Do not ask me to again. I want to use the product I paid for. Is that not fair enough?

Why don't you admit RMC simply cannot perform as advertised?
Please send a link to the web-page with the stream that you have problem recording.

[simon3030]

I don't know about you guys, but as my earlier post, I've been using the method shown in the video, and it works absolutley perfectly.....the only difference is that the BBC have upgraded the iPlayer pages, so it looks and works slightly differently, but the actual mechanics of recording are the same, using the iplayer converter.

[riv-dogg]

I too am continuing to capture iplayer radio just fine - I've also tried the 'new method' for Replay AV - and that works too.
I personally don't feel that Applian is mis-representing anything. The BBC have changed their streaming methods many times over the past few years and they are different between the UK and International sites. Whenever I've had problems I've always just put in a ticket and received good help. The secure RTMP thing is beyond Applian's control.

It might be useful if they had a access to a developer within the UK so they can test the domestic streams.

Other than that don't get grumpy, put a support ticket in and let them help you.

[jonnyewing]

In light of this thread, I will be writing a stiff letter to JVC. In 1982 I purchased one of their Betamax video recorders from my local Rumbelows only to find that it is unable to record high definition video and copy it to Blu Ray. I think it's a disgrace!

[riv-dogg]

I purchased one of their Betamax video recorders from my local Rumbelows

Rumbelows - no there's a name I haven't heard in a while!!!!

I'm thinking you may not come from the US

[jonnyewing]

I'm thinking you may not come from the US

True. And I now recall my attempt at humour was historically inaccurate as it was JVC who developed VHS (http://en.wikipedia.org/wiki/VHS) while Sony invented Betamax (http://en.wikipedia.org/wiki/Betamax). Still, I'm determined to write to someone. Somebody needs to do something about this outrage!

On a serious note, this is brilliant for downloading video from iPlayer: iPlayer Downloader (http://po-ru.com/projects/iplayer-downloader/) which works by tricking Aunty Beeb into thinking your computer is an iPhone. Naughty!

[stevelatinner]

Please send a link to the web-page with the stream that you have problem recording.

My RMC cannot record clips from pages such as these
http://news.bbc.co.uk/sport1/hi/football/world_cup_2010/matches/match_21

[stream-recorder.com]

My RMC cannot record clips from pages such as these
http://news.bbc.co.uk/sport1/hi/football/world_cup_2010/matches/match_21
I can see a text report only. May be this is due to the fact that I don't reside in the UK. If I'm missing something please point me how to launch a streaming clip.

[stevelatinner]

This is what I see.

http://i49.tinypic.com/hvqp3a.jpg

[simon3030]

I can see a text report only. May be this is due to the fact that I don't reside in the UK. If I'm missing something please point me how to launch a streaming clip.

I thought I had seen something on the BBC site that said that some iPlayer content wasn't available outside the UK...

and here it is

http://iplayerhelp-stg.external.bbc.co.uk/help/outside_the_uk/outsideuk

[stream-recorder.com]

Really interesting. I don't have the video on the page:
http://img155.imageshack.us/img155/7939/bbco.th.png (http://img155.imageshack.us/i/bbco.png/)

If this is a flash player, then most probably BBC uses RTMPE streams for that.
RMC doesn't support RTMPE anymore:
http://www.applian.com/replay-media-catcher/support/secure-rtmp-measures.php