View Full Version : forgotten Password

12-08-2009, 05:02 AM
Ok so I know that I cannot play those videos BUT how do I enter a new password. I have tried uninstalling and reinstalling but it still asks for the password. I don't seem to be able to create a new password if I have forgotten the old one


Jeff Lenney
12-10-2009, 06:12 PM
Good evening Otis,

I'm sorry to hear you forgot your password, please make a point to write it down and keep it in a safe place for future encryptions, as we hate to see our customers lose important files.

At any rate, Please run this for me:


Now reboot your computer. When you open up the program it will ask you if you want to activate the program.

Let me know if you have any further questions.