Conveter Crash when launched from Replay [Archive]

awatkins

10-25-2009, 01:21 PM

I have a weekly schedule of about 12 downloads from the BBC of .RM files. These are all scheduled to convert to MP3. Recently the converter crashes before starting the conversion. Below is the Windows log from the crash. Typically if i then do a manual conversion of the RM file the conversion completes properly. This had been working for about a year. The only thing in the system I can think of that changed around the time this started is that I switched from a PCI sound card to a USB sound interface. This crash happened under replay 8.50 and after I upgraded to 8.61. It also happened under Vista and after i upgraded to Windows 7.

Problem Event Name: APPCRASH
Application Name: ConverterEng.exe
Application Version: 1.7.0.0
Application Timestamp: 4a8b2597
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00055b44
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Cheryl Wester

10-25-2009, 05:44 PM

Please make sure you are using the correct URL for BBC-they have recently changed a lot of them. Make sure your file is a good file prior to converting. Then if you still have an issue let us know. Also, let us know what version of the converter you are using.

awatkins

10-26-2009, 11:53 AM

Please make sure you are using the correct URL for BBC-they have recently changed a lot of them. Make sure your file is a good file prior to converting. Then if you still have an issue let us know. Also, let us know what version of the converter you are using.

1. I'm downloading the files, so by definition the URL is good.
2. Since Converter converts the file fine when I run it manually, the files are good, right?
3. Whichever version of Converter comes with Replay AV 8.61.

As I said: this only happens when Converter is launched by Replay at the end of the download.

So, I still have an issue. What should I do?

Mike Christensen

11-05-2009, 02:19 PM

Please submit a support ticket here: http://applian.com/help/index.php?pid=newticket&user=&department=7

Thanks,

awatkins

11-07-2009, 10:57 AM

Done, but also see partial resolution in RAV forum re "UNC path names" 11/1/09

ALibertarian

03-24-2010, 06:11 AM

I have had the same issue ever since I upgraded about 2 years ago to 8.7. Just D/L and installed 8.78 - same issue.

Incident is B7F34D

I just let the records save "as is" and manually convert but that means no tag information and lots of manual stuff.

Al Spaulding

awatkins

03-25-2010, 08:55 PM

I have had the same issue ever since I upgraded about 2 years ago to 8.7. Just D/L and installed 8.78 - same issue.

Incident is B7F34D

I just let the records save "as is" and manually convert but that means no tag information and lots of manual stuff.

Al Spaulding

Yeah, which pretty much misses the point for how I use the product.