BMason
05-25-2009, 08:57 AM
Dear Applian:
I, like so many others on the forum, have been a long time user and big fan of your product until recently with the transition away from GraceNote. When using my Rhapsody app, track recognition works only about a maximum of 25% of the time (sometimes much less, as little as 0%) despite trying all of the tweaks and adjustments that have been suggested on the forum.
One of the forum's suggested fixes to use web-based Rhapsody is a non-starter. The web version of Rhapsody is vastly inferior to the software-based app in terms of overall performance. It is not an acceptable solution.
Is there a commitment by your company to keep working on a fix to this severe problem for the Rhapsody software app? Or is web-based Rhapsody the final solution?
Can you answer a few more questions please:
- Can Applian establish a new business relationship with Gracenote? If not, why not?
- Can Applian establish a business relationship with a new music data base service that will work with Rhapsody and other apps that are having problems?
- Can Applian work with the current music database provider to make changes that will improve the current performance?
Thanks.
I, like so many others on the forum, have been a long time user and big fan of your product until recently with the transition away from GraceNote. When using my Rhapsody app, track recognition works only about a maximum of 25% of the time (sometimes much less, as little as 0%) despite trying all of the tweaks and adjustments that have been suggested on the forum.
One of the forum's suggested fixes to use web-based Rhapsody is a non-starter. The web version of Rhapsody is vastly inferior to the software-based app in terms of overall performance. It is not an acceptable solution.
Is there a commitment by your company to keep working on a fix to this severe problem for the Rhapsody software app? Or is web-based Rhapsody the final solution?
Can you answer a few more questions please:
- Can Applian establish a new business relationship with Gracenote? If not, why not?
- Can Applian establish a business relationship with a new music data base service that will work with Rhapsody and other apps that are having problems?
- Can Applian work with the current music database provider to make changes that will improve the current performance?
Thanks.