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Starhowl
09-18-2016, 10:56 AM
When trying to download
https://www.youtube.com/playlist?list=PL-XXv-cvA_iCUQkarn2fxB3NggnPF_dob
some of the videos fail to do so, with the very latest, freshly bought Replay Media Catcher version.

Any advice?
Cheryl Wester
09-18-2016, 03:36 PM
Try using a different format. Each stream is different so if you are using one format select a different one and see if that works better for you.
sixsmith
09-18-2016, 11:23 PM
Try using a different format. Each stream is different so if you are using one format select a different one and see if that works better for you.

Hi Cheryl,

Replay Media Catcher 6 - have been using for ages with no worries.
Have had trouble for the past week with YouTube downloads. It started with attempts to download the videos on https://www.youtube.com/channel/UC2tbarHYr9FsAgYj8nI2eeg or https://www.youtube.com/user/mrjohn3840/videos.
After this - with any individual video I tried - on reaching 99 or 100%, I get a Microsoft Windows warning saying ffmpeg.exe has stopped working. Downloading status then freezes at 100% and turns into Connecting status, remaining inconcluded.
This time it is still happening but I have had a few successful downloads which come out in the unusual WEBM (VP8, 640x360 / Vorbis, VBR) format.
Also recently installed v. 6.0.1.44

Please tell me what I should do to get back to normal.

Thanks
Starhowl
09-19-2016, 01:37 PM
Hello Cheryl,

this is an overview:
https://i.imagebanana.com/img/q8881ntz/thumb/replay.PNG (https://www.imagebanana.com/view/q8881ntz/replay.PNG)
How do I change the format after the download failed?
Cheryl Wester
09-19-2016, 07:27 PM
For detailed support you do need to contact tech support as info on your operating system, browser, if you are converting, etc. need to also be given.
Starhowl
09-20-2016, 09:52 AM
Windows 10 x64 10.0.14393.187
I am copy-pasting the link of the playlist into RPM - there is no browser involved. There's also no conversion planned.

So how do I change the protocol now?
Cheryl Wester
09-20-2016, 09:42 PM
Please do contact tech support with this. We need to monitor our assistance. Thanks.