RMC5 Torrents not found after latest update

[Raptor]

Since Technical Support has not responded I am looking to see if others have had this issue.

Torrents worked fine right up until the update.
1. Opened the app
2. Saw a new update popup
3. Chose to DL and update (bad decision in hindsight)
4. Go to Guide / Torrents / Videos, then "No Results" are displayed

Tried searching for known files and still "No Results"

One item that may come into play is the latest IE update was applied however I had already rebooted from the IE update and was viewing and DL'ing torrents right up until the RMC5 update.

Reinstalled, Uninstalled, reverted back to previous version (left reg keys), then removed reg keys, uninstalled all, rebooted on each prompt, reinstalled, still no joy.

I assumed as a paying customer for some many years that TechSupport would be a little better as most issues have always been resolved with the forums.

Any ideas appreciated.

~Raptor

[Cheryl Wester]

If you still have not heard from tech support please send me a private message with your ticket information and I will pass it on. If you just sent it over the weekend give them a little while and I'm sure
you will hear back from them.

[pfitter]

Having same problems and tried same fixes -- no luck. Any help would be appreciated.

[Cheryl Wester]

For this issue you do need to contact tech support. Let us know what they say.

[Raptor]

Additionally I have verified I "CAN" get to the PirateBay using IE so it's not an ISP issue, even though I pay for Comcast Small Biz service with no restrictions.


~Raptor

[Cheryl Wester]

I have sent your ticket information on to the tech department for Replay Media Catcher. Thanks.

[Raptor]

Thanks Cheryl !



~Raptor

[Cheryl Wester]

Our torrent source changed formats on us suddenly and our developer is aware of they and working on a fix. When it is ready our developer will upload it for you. I don't have a fix date set for this so do watch your program for updates. Thanks for your patience. Technology changes all the time and we are always working on changing with it.

[Raptor]

Thanks for your assistance Cheryl !

1. Great product.
2. I think this could have been handled a little better.
3. I doubt that I was the first to discover this as it seems to have broken all versions of RMC.
4. Yes it may have been embarrassing but this REALLY should have been posted on the forums and other pages if not the home page.
- If you had any idea of the time I have spent on troubleshooting this issue (FYI: Ya'lls uninstall process could really use some improvement).
- I have spend hours hacking your SW out of my system because the uninstall was not clean and required a lot of additional work.
- I did this as I was attempting to start from a fresh install because the support system of Applian was rather slow .
- - (I hate to think how long it would have taken without your assistance).
5. I have installed this on two other systems and discovered that I could not access them either, so I moved to an
AT&T network, Verizon network, changed routers all in a vain attempt to resolve this.

Although that was some venting I had to do, I seriously hope that in the future some type of announcement can be posted on the forums and other pages as I doubt I am the only one spending time trying to resolve the issue.

Thanks again and I look forward to the update,

~Raptor

[Cheryl Wester]

I don't do tech support for Replay Media Catcher and thus was unaware of this issue. Thanks for your feedback and your patience in this.

[Raptor]

My apologies if I indicated any of this was your responsibility or duties, it was just something that should be bubbled up the chain IMO. You have been nothing but helpful in going beyond your responsibilities.


~Raptor

[Cheryl Wester]

Not a problem. I was just letting you know why I didn't get you the answer earlier. It is always best to contact tech support when you want a fast resolution. We just try and assist in the forum when we can. have a great weekend.

[Raptor]

Still NOT working.

I think everyone should open a support ticket so they can work a little quicker on the resolution.

[399M]

It was working for a few days, but has stopped working again.

[Raptor]

Affected versions: ALL RMC versions
Incorrect message on the Applian DL site:
"Current Customers: You're downloading version 5.0.1.50, the most recent, fully functional version of Replay Media Catcher."

All versions of RMC are affected and broken. this is a key advertised feature. You are aware that is broken yet make no announcement to your customers or future customers and keep releasing versions you claim to be fully functional.

Seriously guys I think it's time you fixed this and/or started refunding money for those who purchased this flawed product.

[Shellie Heggenberger]

Our torrent source changed formats on us suddenly and our developer is aware of this and working on a fix.

[Raptor]

This has still not been fixed. The video torrents are displayed now however the downloads are about a 105 hit and 905 failure to DL.

I think it's time you found another torrent provider, and/or allow the configuration of another torrent client as an option.