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rhapsody225
12-13-2008, 07:57 PM
RMC would only record a few things, but not most things and all the plug-in updates were failing. I got so frustrated by this, I restored my 5 month old computer back to factory settings. I am running Vista on an HP pavillion on a high speed cable connection with no proxy issues. I was running flash 9 but am now running flash 10 after reading that RMC had been updated. Now when I re-install RMC, even more plug-in updates fail than before!! I am running AVG antivirus, which I even disabled trying to get the plug-ins to update correctly and now RMC will not record ANYTHING at all.

I tried uninstalling and re-installing on my laptop on which I run xp professional and 4 updates failed on that machine as well. It's a Dell Latitude.

Here is the info on the version RMC:

*************
Replay Media Catcher [Version: 3.01] [Build Date: Sep 12 2008 (15:09:00)] R: 1
Current Date/Time: Sat Dec 13 20:16:40 2008
*************
Plug-In: plugin_zrtmp [5.2.6.9]
Internal: ahook [1.1.6.9]
Internal: gopher [2.0.6.9]
Internal: MusicDNSLib [1.7.0.0]
Windows: Service Pack 1 [6.0.6001]
Browser: Internet Explorer [UAC: 1] [7.0.6001.18000]
Browser: Mozilla Firefox [3.0.4 (en-US)]
*************


Screen shots of when I open the program and after all has failed and nothing will record.

http://i27.photobucket.com/albums/c182/Jeleaste/pluginstart.jpg

http://i27.photobucket.com/albums/c182/Jeleaste/pluginend.jpg

I am quite upset over this. Any help would be appreciated.

P.S. I have re-booted, shut down, and shut down and unplugged the power in attempts to do anything to get this to work.

Tasha Heinlein
12-13-2008, 09:50 PM
Please open a support ticket (http://applian.com/help/index.php?pid=newticket&user=&department=39) so that we can figure out why this is happening. Thank you!

Best Regards,

Tasha Heinlein
Applian Technologies, Inc.