Media Catcher 5 is not capturing YouTube Videos .

[alltwogethernow]

Media Catcher 5 is not capturing YouTube Videos when using Chrome on my Windows 7 laptop. It works just fine with Firefox. Do I need to change something with Chrome?

[Jeff Lenney]

Sorry to hear you're having this issue - Please use the technical support section of the website to submit your tech support ticket - the RMC team should be able to be more specific in assisting you with this issue :)

[jkantor]

I'm having the same problem. I assume it's because in Chrome now, for some reason, I can only play https streams. If I change it to http, it still loads it as https. In Firefox, it stays as http and RMC downloads it with no problem.

[M_A_R_K]

Sorry to hear you're having this issue - Please use the technical support section of the website to submit your tech support ticket - the RMC team should be able to be more specific in assisting you with this issue :)

I did as you suggested and contacted tech support. Got an answer the same day suggesting that I download the most current version of RMC5 and in settings, http adv, youtube, make sure it is set to raw.

When you raise a tech support request you have to state what version of RMC you have. So why ask the same question twice? My submission shows that I have the latest version. As for setting it to 'raw'. This too was already set. I emailed back straight away and twice since, but received no reply, that was a week ago. Have tech support gone on a much needed holiday?

[dwpmusic]

Same deal with me. RMC was functioning perfectly capturing all You Tube. Now it's not doing it. Mine is set to "raw" also. Can't you give us an answer to this problem, tech support?

[4jki]

Also set up according to the specs, and not able to capture even a single video - anywhere.

[dwpmusic]

Well, after dealing with Jeff Wilson at Tier 2 Tech Support at Applian for the better part of a week and about 10 emails RMC still won't capture YouTube videos. After going through every gyration known to modern man and trying this and that it was finally determined that RMC would not capture any vidoes on an https: site. Well, it seems to me it used to. After so many emails I truthfully became weary and just gave up. Occasionally, I can get RMC to capture a video but it a rarity. My position is that Applian needs to fix their software so it will capture an https: video and not put it off on the end user to fix their problem. But, that's just my take. Maybe on the next version after v5.1.0.24 RMC will return to a useful piece of software. You can still capture other stuff. That's my story and I'm sticking to it. Not really happy at the moment but in Jeff's defense he was really polite and timely in working with me. Thanks, Jeff.

[mixman50]

RMC 5 cannot capture HTTPS streams as they are encrypted. So anything source that uses HTTPS will not work with RMC 5.

[Jeff Lenney]

RMC 5 cannot capture HTTPS streams as they are encrypted. So anything source that uses HTTPS will not work with RMC 5.

Correct - For encrypted files such as this, you'll want to use Replay Video Capture, which is a SCREEN capture program we offer that records what it sees on your screen - regardless of the file type.

IF you haven't yet, please check it out here: http://applian.com/replay-video-capture/ (applian.com/replay-video-capture/?utm_Source=jeff)

Thank you for your understanding,

[SallyC]

I was having the same problem, using Chrome. I don't know if this will help anyone else, but after reading this thread I copied the YT URL in Chrome, removed the "s" in the https and then pasted it into FireFox. RMC then downloaded the video. For some reason, Chrome would not let me paste this changed URL in but would redirect it back to the https location.

It's a bit annoying and I hope something can fix it, but in the meantime this does work - at least for me.

[flipper2012]

Well it seems like you can no longer use RMC to record from YT. Which renders the software paid for useless and this was the main purpose. I hope they figure it out .

[Jeff Lenney]

RMC is working fine with youtube, I just tested a video a few seconds ago and got a recording no problem.

http://content.screencast.com/users/jlenney/folders/Jing/media/bea8fba2-40a3-4c92-9a85-19a1791c9cbf/2014-03-31_2320.png

May I have the URL of the video(s) you're having trouble recording please?

[flipper2012]

I tried anything and they all had same thing. it's all https and (I don't see anything not https if it matters) the video plays but rmc 5.136 (whatever the latest is) doesn't catch anything..

For example, search in youtube for Ultra 2014 Miami and try to play anything. any tech android stuff doesn't play. I even tried to install it on another pc to see if maybe something changed, but the same problem. Im using WINP Cap not the network monitor just so you know.

[Jeff Lenney]

I tried anything and they all had same thing. it's all https and (I don't see anything not https if it matters) the video plays but rmc 5.136 (whatever the latest is) doesn't catch anything..

For example, search in youtube for Ultra 2014 Miami and try to play anything. any tech android stuff doesn't play. I even tried to install it on another pc to see if maybe something changed, but the same problem. Im using WINP Cap not the network monitor just so you know.

Thanks for your response - if you don't mind, so we can get more assistance for you Please use the technical support section of the website to submit your tech support ticket and include your record log file:

http://applian.com/support.php

[sherlizz]

sorry Jeff, this isn't an option of course.
I agree with others on the forum - who experience problems recording youtube videos - that we customers should be provided with software that works right.
I've just upgraded the suite, and I haven't been able to record videos since. Not interested in using RVC.
Since May 2013, RMC has been dysfunctioning. It's time to get things right or just ditch it altogether.
I admit, All nice people at the zendesk but we need solutions now, and fast.

[flipper2012]

I didn't have time to do the ticket yet but I tried to play the same video you had on the screen "the creep" and I didn't record. I tried everything I knew and it didn't work. RMC5 works because when I go to a local news web page or something like that I works fine. But I don't understand how you are able to play anything in Youtube because it doesn't work for me or the message right above mine.

[Jeff Lenney]

I didn't have time to do the ticket yet but I tried to play the same video you had on the screen "the creep" and I didn't record. I tried everything I knew and it didn't work. RMC5 works because when I go to a local news web page or something like that I works fine. But I don't understand how you are able to play anything in Youtube because it doesn't work for me or the message right above mine.

You'll be able to get much better support by submitting a ticket - plus they DO need your log file (which you can't provide on this forum due to security issues, such as it providing your registration code etc)
:)
Thanks for your understanding

[Bartontb]

Within the last couple of weeks I too stopped being able to record YouTube videos. I am using version 5.0.1.36. I followed the Troubleshooting script and of course the issue was the https connection. The key to being able to record again, and that I don't think was mentioned on this thread was that I needed to LOG OUT of YouTube. After I did that, the YouTube connection was an http connection and I could record again. Of course, when I signed back into YouTube, the connection again became https and my ability to record ended.
The quick solution to recording YouTube is to not be logged in to it. It would be nice if RMC could solve the https connection issue so that one can easily navigate YouTube subscriptions, etc. But, the issue is at least not a showstopper.

[VCN]

Seems like many others are experiencing the same problem with YouTube and HTTPS issue.
The latest upgrade (RMC 5.01.54 doesn't work at all) -

I appreciate Jeff's suggestion to contact Tech Support. For me, it's been 2 weeks since I initially contacted them with no solution yet. They suggested the SAME ones posted online which didn't work in the first place! It now appears that Tech Support has stopped responding altogether. SIGH!!!! :(
If I sound cranky it's because patience has grown thin.

Each time there's no solution we're told to use CAPTURE ..... I prefer not to use CAPTURE which is why I got the complete Suite in the first place.
Is Applian working a solution for a RMC5/YouTube patch? ... Or Is it all but dead now?

Has anyone else out there been able to find a solution?
I use Firefox

Thanks

[Cheryl Wester]

Please send me a ticket number so I can track down your ticket. You are able to do that by private message or just give us the ticket number in this. Thanks.

[Shellie Heggenberger]

Did you install or enable the https security certificate when you installed Replay Media Catcher? RMC5 accomplishes downloading of HTTPS content, such as at https://www.youtube.com, by creating a proxy. When monitoring for internet downloads is turned on, the proxy setting is activated. If RMC5 is unexpectedly shutdown, the proxy setting might get left on and interfere with internet communications at the next boot cycle. You can go to Control Panel\Network and Internet\Internet Options, select the Connections tab, and click the "LAN settings" button to turn off the proxy setting. This should re-enable the internet connection. Turning on and off monitoring will toggle this setting, and it sounds like yours got stuck in one state or other.

If you are not particularly interested in YouTube content, you can turn off the SSL scanning feature (Settings->Internet->HTTP Adv). This will stop the proxy activation. You can still download from YouTube if you use the HTTP connection as opposed to HTTPS. However, more and more customers are finding that their browsers are being forced to https://www.youtube.com, hence the creation of the SSL certificate and proxy system.