Errors and no support ticket showing

[watcher12]

I'm using Replay Media Catcher vers 4.2.8.0... it has started to come up with errors... It saves an error log to the desktop in the form of a zip and requests that I attach it to ticket when I receive the instruction...I haven't received any tickets or instructions...Does anyone know what is happening here.. I'm getting an error also when I request an update via the program.
Obliged for any assistance ... watcher12

[Debbie McCormick]

When you submit a support ticket, you will want to attach that zip file to it. Just go here to submit a ticket to Replay Media Catcher technical support: https://replaymediacatcher.zendesk.com/anonymous_requests/new