Sirius and Replay A/V Demo Version: Error: couldn't parse login page

[93terp]

Hi! I'm new to Replay A/V and am looking for some help. I'm thinking about an online (only) subscription to SiriusXM & wanted to test it out first before taking the plunge. I signed up for a free 7 day trial for Sirius Online as well as the Replay A/V 8 demo version to try it all out first.

Here's my problem & I've searched all the forums but couldn't find a similar problem posted/solved. When I right-click on the Sirius stream from the Replay A/V screen & choose "Start record/download", I can see where the application is trying to log in to my Sirius account, but I get an error message that says "error: couldn't parse login page". What does this mean exactly & what am I doing wrong to get this message?

I'm running WinVista (64-bit) SP2 if that helps!

Any help/suggestions are greatly appreciated!

[Cheryl Wester]

For our program to work you need to have a password of 11 characters or less. If your password is more than that it won't work. Thanks. Open up AV and select Record-Record Sirius. Enter your login info and you should then be good to go.

[93terp]

Hi Cheryl,

Thanks for the response. Yes, I have a password of 11 characters (what Sirius assigned to me when I signed up for the free 7 day trial). I followed your directions exactly and I'm still getting the login parsing error. I tried the same login info in the Sirius online player & it worked fine. Any other suggestions? My decision to purchase Replay A/V is hinging on this being able to work!

Thanks again!

[Cheryl Wester]

See if changing your password to under 11 characters makes a difference. If it doesn't let us know. Thanks.

[93terp]

I changed my password to one with only 6 characters...still no luck. I'm still getting "error: couldn't parse login page" when trying to record Sirius online streaming with Replay A/V demo version.

[Cheryl Wester]

I am recording from Sirius right now. Open up AV and select Record-Record Sirius. Enter your information without changing any of the settings at all. Do a record now. Stop it and save and do a playback. That is how it works. If you still have an issue please contact tech support as we will need your log file and additional information.

[carlobee]

i hope that problem will be solved as soon as possible. seems like everything has been done already.

[93terp]

I am recording from Sirius right now. Open up AV and select Record-Record Sirius. Enter your information without changing any of the settings at all. Do a record now. Stop it and save and do a playback. That is how it works. If you still have an issue please contact tech support as we will need your log file and additional information.

Hi Cheryl,

Did exactly as you instructed above - no luck. Can't login due to the login parsing error. To make matters worse, I get the parsing login error on both my Vista desktop & XP laptop. I'll follow up with the support ticket as well....

[93terp]

Hi Cheryl,

Just a quick add'l update: I CAN login to Sirius & stream with no problems using Replay Tuner, but still no luck with Replay AV. Standing by for add'l troubleshooting instructions.

[rocky]

I have the identical problem. Hope this gets worked out soon.