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Thread: Upgraded Replay Music 4 to 5.20, Won't Launch

  1. #1

    Default Upgraded Replay Music 4 to 5.20, Won't Launch

    I just upgraded from Replay Music 4 to 5.20, and now it won't launch. I get the splash screen, and it never opens the program itself. Task manager indicates that is running, but there is no GUI. No error message.

    I have tried restarting, uninstalling and reinstalling several times. I'm running Windows XP SP3.

    Perhaps unrelated, but oddly enough each time I attempt to open Replay Music, it opens TWO browser windows (Chrome), one for the quick guide, and the second one is blank.

    Any thoughts? Thank you!

  2. #2
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    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Please see if by making IE your default browser it corrects the issue. Let us know.

  3. #3

    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Thanks for your reply. Tried that, same results, except now it opens an IE tab with "http:///" in the address bar.

    Other thoughts or suggestions are greatly appreciated!!

    Thanks.

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    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Same problem here. Running XP SP3, firewall off.
    Install appeared to complete OK, but when starting it opens IE8 with "http:///" in the address bar.
    Consequently can't register.
    Is there a bug fix on the way???

  5. #5
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    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Same problem here. Running XP SP3, firewall off.
    Install appeared to complete OK, but when starting it opens IE8 with "http:///" in the address bar.
    Consequently can't register.
    Is there a bug fix on the way???

  6. #6
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    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Oops! accidentally sent the message twice. sorry.

  7. #7
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    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Please contact tech support if you continue to have this issue. Thanks.

  8. #8
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    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Anyone got a fix for this yet??

    Same problem here. Running XP SP3, firewall off.
    Install appeared to complete OK, but when starting it opens IE8 with "http:///" in the address bar.
    Consequently can't register.
    Is there a bug fix on the way???

  9. #9
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    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Geoffkc, please contact tech support with this issue. Thanks.

  10. #10
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    Default Re: Upgraded Replay Music 4 to 5.20, Won't Launch

    Quote Originally Posted by Cheryl Wester View Post
    Please contact tech support if you continue to have this issue. Thanks.
    I contacted Tech Support. They sent me a new version of RM (5.3 beta??).
    Their response was very quick - thank you.
    The version which was sent now launches OK and I've been using it for about a week.
    Though it's not 100% yet; some scripting errors when using the in-built browser,
    but that doesn't cause me any real problem.

    Thanks guys!

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