Re: Replay Media Catcher 4.4, naming issue?
Hi Guys
If you're having an issue with naming, please SUBMIT A TICKET with the following info:
I'd like you to run a test in de-bug mode if you would:
1. Open Replay Media Catcher
2. Don't start monitoring
3. Help > About and expand Support and check Debug Mode and then OK
4. Start monitoring.
5. Go to the site you're having issues with and start watching in your browser. Wait until Replay Media Catcher should have picked it up and started downloading. This should be within the first few seconds of the video playing.
6. Stop monitoring
7. Help > About and expand Support and click the "email logs to support"
link. Please attach the file it makes to this ticket.
Once you send the logs I can look at them and see what is going on.
Make sure the logs are submitted WITH the de-bugging mode turned on, otherwise they're useless to us for this issue.
Thanks!
Best Regards,
Jeff Lenney
Technical Support
Applian Technologies, Inc.
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