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Thread: Program won't start, and I just paid for it.

  1. #1
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    Default Program won't start, and I just paid for it.

    I bought the program, dl'd it, and then when I double click on the desktop icon I get an error message:

    Big red X and: The application failed to initialize properly (0xc0150002). Click OK to terminate the application.

    When I click ok, and choose the down arrow to "show problem details", it says:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ReplayMusic.exe
    Application Version: 5.0.5.0
    Application Timestamp: 4f616585
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0150002
    Exception Offset: 00009cac
    OS Version: 6.0.6001.2.1.0.768.2
    Locale ID: 1033
    Additional Information 1: 9d13
    Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
    Additional Information 3: 9d13
    Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

    Any help would be greatly appreciated.

  2. #2
    Join Date
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    Default Re: Program won't start, and I just paid for it.

    What version of windows are you using?

  3. #3
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    Default Re: Program won't start, and I just paid for it.

    Gosh I'm sorry - Windows Vista

    I've tried uninstalling, rebooting, re-downloading/installing, rebooting - nothing works, it always gives me that error message.

  4. #4
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    Default Re: Program won't start, and I just paid for it.

    Please submit a tech support ticket. Include all details. Thanks.

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