Smooth Streaming Recording Problem in RMC 4.3.2 ver.

[yonghwan]

Hello everyone.

I have been record Smooth Streaming by RMC 4.3.2.
and I set to High of media Quality.
But RMC cannot complete download for stream.
it appears exception errors. please find below errors.


Recording of http://dl16.mgstage.com/streaming/pr...5.ism/Manifest
Download file: 021f1389-2f9e-4fd1-9308-435de29de81c.mkv
Started at: 2012-03-05 오후 7:00
Queued for downloading
Starting Smooth Streaming download ...
Detecting file name ...
File name detection complete
Downloading Manifest
Parsing Manifest
Selecting high video quality
Selecting high audio quality
Audio bitrate = 256000
Video bitrate = 3500000
Downloading (SMOOTH) - 69 KB (00:00:00 / 03:06:51)
Downloading (SMOOTH) - 359 KB (00:00:00 / 03:06:51)

Unexpected error: 'System.OutOfMemoryException' 형식의 예외가 Throw되었습니다.
Downloading (SMOOTH) - 882424 KB (00:33:01 / 03:06:51)
'System.OutOfMemoryException' 형식의 예외가 Throw되었습니다.
No title tag could be extracted
File name detection complete
Complete with errors. Double click to view. (15.32 MB)

[Jeff Lenney]

By the looks of it, the file you were trying to record was rather large and your computer ran out of memory....

[yonghwan]

By the looks of it, the file you were trying to record was rather large and your computer ran out of memory....

my pc have 8 GigaByte memory.

I think it is enough to download it. right?

[juanlfm]

I suspect the 8Gb are Ram. It is probably your hard drive that needs the additional space.

[yonghwan]

I suspect the 8Gb are Ram. It is probably your hard drive that needs the additional space.

Thanks for response.

But my answer is NO.
my harddisk have about 400GB for free space.

[juanlfm]

A three hour recording would occupy about 6000MB depending on file type. I do not doubt you may have a 400 GB hard drive but maybe it is not all available due to the other content. You mentioned 8 GB which tends to indicate Ram. Try to make the download file destination an empty external disc, if you have one and see what happens. The progress file you sent indicated a lack of hard disc space.

[yonghwan]

A three hour recording would occupy about 6000MB depending on file type. I do not doubt you may have a 400 GB hard drive but maybe it is not all available due to the other content. You mentioned 8 GB which tends to indicate Ram. Try to make the download file destination an empty external disc, if you have one and see what happens. The progress file you sent indicated a lack of hard disc space.

I have more test again. and I have upgraded to 16 GB for memory of system.
but it occurs same result before. But I have completed download it by medium quality.
How can I resolve this issue?

And this file type is .mkv.

[Jeff Lenney]

Hi Youngwhan

Well I must admit, I'm intriqued by this issue as it's NOT a very normal one.

Can you please submit a ticket to technical support so we can look into it further with you?

Thanks!