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Thread: I cannot copy flies to the storage directory

  1. #1
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    Unhappy I cannot copy flies to the storage directory

    I've been using Freecoder 4 for more than a year with no problems ever. Some time ago I suddenly started receving error message when trying to save the recorded media. I keep receiving note 'Error. Failed to copy media to the storage directory'.

    What is it? What should I do to correct it? Please somebody help.

  2. #2
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    Default Re: I cannot copy flies to the storage directory

    Hi Tagenola

    Make sure you're logged into your PC as a local admin, let me know if this makes a difference. :-)

    If you already ARE - then kindly let me know and we'll look into this further.
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

  3. #3
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    Default Re: I cannot copy flies to the storage directory

    Hi Jeff

    Yes, I am logged as a local admin.

    I have now both Freecoder 4 and Freecoder 5 loaded, but I would like to operate with Freecoder 4. it is more convenient for me, and I like it more.I also want to work with the previous media player.

  4. #4
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    Default Re: I cannot copy flies to the storage directory

    Can anyone help me?

  5. #5
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    Default Re: I cannot copy flies to the storage directory

    Transferring ticket to Freecorder 4 forum from general forum
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

  6. #6
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    Default Re: I cannot copy flies to the storage directory

    If you're having issues with the freecorder toolbar, please try the following for me:

    Please uninstall, reboot and reinstall Freecorder from the link below:
    http://www.applian.com/freecorder4/download.php (NON US Customers)
    http://www.applian.com/freecorder5/ (USA Based customers)

    Also, here is a link to properly uninstall Freecorder:
    http://www.applian.com/freecorder4/s....php#uninstall

    Please make sure that you have administrative rights and that you disable any anti virus software you are running while installing Freecorder. (This is very important)

    Lastly, please make sure that Freecorder toolbar is enabled in your Firefox browser.

    Let me know if this helps! :-)
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

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