Re: How can I tell if queued downloads are 'downloading' or 'stalled', when attempting to go to GBTV
Hi Marti
Whenever we respond to a ticket, it's automatically put into 'closed' status to clear it from our queue. If you wish to further troubleshoot that issue, simply respond to the ticket again and it will re-open in our queue. However, GBTV has recently changed their streaming format which is why RMC is not able to record it and a screen capture tool is advised. When we DID test it, it was working with Replay Media Catcher - so it's apparent that change was quite recent.
Regarding programs being downloaded...they should say if they're downloading or not, but one thing you can do is 'right click' the stream that's being recorded, and 'play' the video. MOST video formats will let you play it while it's being recorded so it gives you a good idea if a) it's recording, and b) it's the right stream and not a commercial
Best Regards,
Jeff Lenney
Technical Support
Applian Technologies, Inc.
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