Results 1 to 9 of 9

Thread: System stalls/stops while in the middle of splitting sequence

  1. #1
    Join Date
    May 2011
    Posts
    19
    Rep Power
    0

    Default System stalls/stops while in the middle of splitting sequence

    Not sure why this keeps occurring, but so far 3 different media clips in .wmv format that i am trying to split into separate segments are not complementing this task, at first i thought it was the clip, but i did not get any error message when i loaded the clip as i normally would if it was corrupt? so what is the issue??????

  2. #2
    Join Date
    Mar 2012
    Posts
    2
    Rep Power
    0

    Default Re: System stalls/stops while in the middle of splitting sequence

    I'm having the same problem. I have a 59 minute WMV file that I was trying to split by removing four small segments between segments I wanted to keep. The first keeper was about 2 minutes long and that worked. The second was about 16 minutes. It got to about 22% and then stopped. I updated to V2.0 and that didn't make any difference. Please help.

  3. #3
    Join Date
    Mar 2012
    Posts
    2
    Rep Power
    0

    Default Re: System stalls/stops while in the middle of splitting sequence

    Yesterday I posted about the process stopping during splitting, and this morning when trying to open a file I get "Invalid hook handle." and a message to send a report. Whether I select to send the report or not, the app closes. I uninstalled Media Splitter and re-installed, and that made no difference.

  4. #4
    Join Date
    Feb 2008
    Posts
    4,386
    Rep Power
    10

    Default Re: System stalls/stops while in the middle of splitting sequence

    What version of the program are you using? have you tried a different file to see if it works? Have you tried a different format?

  5. #5
    Join Date
    Nov 2012
    Posts
    2
    Rep Power
    0

    Default Re: System stalls/stops while in the middle of splitting sequence

    What do you all expect for $29.95????

    YOU GET WHAT YOU PAY FOR!

    NO FREE LUNCH.

    What kind of nonsense support is asking you for: Have you tried this, have you tried that, have you tried dancing three times around your computer, have you tried waving a magic wand to make the evil spirits go away?

    Are we supposed to be the beta tester for the developer!

    Even at $29.95 if it's supposed to work, then it should work.

    Obviously never tested in a real environment.

    "You can't make a silk purse from a sow's ear"

    At least I got to get one time use out of mine. Next time it just randomly hangs up and have to kill the task to stop it.

    Another "shelfware" software. (Definition: you risk $29.95 and if it doesn't work, you put it on the shelf and never waste time screwing with it again).

    ( I wonder how long it will take them to remove this post. Truth hurts! I'm timing it!)
    Last edited by notbananas; 11-30-2012 at 11:32 AM.

  6. #6
    Join Date
    Feb 2008
    Posts
    4,386
    Rep Power
    10

    Default Re: System stalls/stops while in the middle of splitting sequence

    I'm not removing it but I am responding to it. We work hard and treat every customer with respect. We do our best to solve all issues and the developers are often involved in working on this. There are a lot of codecs and video formats and audio formats out. People record them in different ways and they stream differently. Often people need to update the program to take advantage of this, update the computer system, or install additional codecs that the computer was lacking. We also do request files and run tests and when able to duplicate we contact the developer. If you do have an issue please do contact tech support and you will be treated with the same respect there that I provide you in this environment. We also do offer a 30 day money back guarantee so if you are not happy we are able to issue a refund.

  7. #7
    Join Date
    Nov 2012
    Posts
    2
    Rep Power
    0

    Default Re: System stalls/stops while in the middle of splitting sequence

    As an FYI, it hangs up with pretty much all file types: WMV, AVI, FLV, etc. My question is why did it work the first few days I got it and then it quit working a week later and still not working? I'm really not concerned about a refund because I like the simplicity of the interface, but I also need the functionality of having it work.

    Reading through this forum it appears I'm not the only one with the hang-up problem.

    I can understand your reasoning if it didn't work at all, or couldn't start, but when it stops 65% or 30% or at other random times, it cannot be you suggested reasoning.

    My computer is using Intel Core 7, Windows 7 Ultimate, 4tb hard disk, dual 24" Dell monitors, and is only about 6 months old, so I doubt it's the computer. Once again, it worked fine the first few times I tried it and never since then.

  8. #8
    Join Date
    Feb 2008
    Posts
    4,386
    Rep Power
    10

    Default Re: System stalls/stops while in the middle of splitting sequence

    If you continue to have an issue please do contact tech support with details. Thanks.

  9. #9
    Join Date
    Dec 2012
    Posts
    1
    Rep Power
    0

    Default Re: System stalls/stops while in the middle of splitting sequence

    I'm having this problem too.

    The symptoms are that the first time you work on a file it is fine. If you open the same file a second time the application hangs and has to be killed.

    This issue happens for every file and I've tried with several types of movie file.

Similar Threads

  1. Starting recording in middle of video / hulu / 50 % demo capture
    By spinnaker in forum Replay Media Catcher
    Replies: 6
    Last Post: 10-07-2011, 06:58 AM
  2. livestream.com: Download broken in the middle
    By codonauta in forum Replay Media Catcher
    Replies: 4
    Last Post: 05-19-2011, 07:23 PM
  3. Replies: 2
    Last Post: 07-14-2010, 07:59 AM
  4. RM stalls on registration, won't open
    By MikeF in forum Replay Music
    Replies: 0
    Last Post: 12-01-2009, 03:55 PM
  5. Media capture stalls and fails
    By Tom Huber in forum Replay Media Catcher
    Replies: 5
    Last Post: 08-05-2008, 08:32 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About these forums...
Applian Technologies makes these discussion forums available for our customers to assist other users. We do read this content and appreciate all your suggestions and comments. If you need technical support or customer service, please visit the links to the right.
Let's Be Friends