Blue Screen of Death after installing Replay Media Catcher 4.3.0

[dalevine]

On 8/12/2011 I upgraded to v 4.3.0. Since then I've experienced numerous BSODs.

I am running on Windows 7, SP1, 64bit. The machine is a Dell XPS 8300, on an i5-2400 with 8G RAM.

The problem may be related to the power state when the system goes to sleep; the bug check string = DRIVER_POWER_STATE_FAILURE.

I uninstalled RMP last night. It's too soon to determine if this makes the problem go away.

I cannot say for certain if the problem was caused by RMP but it did install a device driver, appliand.sys, and I believe there is another one (I don't know its name.), and badly behaving drivers can cause BSODs.

I can upload a miniDump if that will help determine if the driver is the problem.

[kwondra34]

I have the same issue -- just got it for my birthday and only having it on my Asus N53JF-XE1. My server (thats just running win 7 ultimate) doesnt have this issue. i think its related to the NDIS driver but i cant remmeber why I think that.

can we get some help?

[RoadKing007]

On 9/18/2011, I upgraded to Replay Capture Suite. After installation, I discovered that every time I put my system to sleep, the computer would power down. I discovered I had the "Blue Screen of Death". I restored my system to a couple of days earlier which deinstalled all of the modules in the Replay Capture Suite. After this action was taken, the problem went away.

I am running Windows 7 Home premium, SP 1, on a 64 bit Hewlet Packard computer (HPE-590t). I have a 3.33ghz intel i7 cpu, 12 gb memory, two internal 1tb hard drives running raid 0 and an external 2tb hard drive.

Today, I reinstalled Replay Capture Suite and will be monitoring my computer to see if it shuts down after being put to sleep.

Prior to installing Replay Capture Suite, I installed FreeCorder..........I deleted it from my browser when my system experienced numerous hangs requiring rebooting the computer. So far, anything I've touched from Applian has caused me problems. In the event I get another BSOD, I'm pulling the plug on Applian and getting my money back.

[RoadKing007]

Update on today's prior post...........After reinstalling Replay Capture Suite, I attempted to put my computer to sleep without problems. I clicked on the sleep button and the screen went blank giving the appearance that the computer was asleep. However, the computer never went to sleep and remained on. After some period of time, the computer shut down. After powering the computer up, I received another message indicating that I had the Blue Screen of Death (BSOD) once again. I did another recovery to an earlier date, Replay Capture Suite was removed and my computer now goes to sleep properly. I haven't heard back from tech support as yet so I plan to place my credit card payment on hold and request that I receive a refund.

[Jeff Lenney]

Hi Guys

We're looking into this now with the software driver programmer. Thanks for hanging in there

[Archlord]

Same thing here as well. Not only for v4.3.0 but even for the older versions as well. I am currently Running Windows 7 SP1 x64 and I tried to install the older version but they all ended up with the same "Blue Screen of Death" (BSOD). The BSOD doesn't happen right away, it occurs on the Next Reboot and as soon as Windows 7 starts detecting for Network Connection, the BSOD occurs(so, its some problem with Network Driver).

After some checking I removed Applian Technologies from the Trusted Center(Just open any MS Office Program --> File --> Options --> Trust Center --> Trusted Publisher --> Remove Applian

Next, I reinstalled Replay Media Catcher 4.3.0 again and this time when it asked me for NDIS5 Driver installation, I didn't accept it. The setup didn't complete successfully, but Replay Media Catcher was installed. I rebooted the system and this time the BSOD didn't occur and when I ran Replay Media Catcher(RMC), it worked fine, but the Recording Process was unable to start as the appliand driver was missing.

So, the problem for this BSOD is the NDIS5 Driver Installation...

My Question is...is NDIS5 Necessary?? I think NDIS6.2 is the latest version available, isn't it? :s anyway, I hope this info helps the Dev Team in rectifying the problem.


P.S. Please rectify it asap..we are missing this awesome application because of this bug and I hope the Applian Staff respond to this reply and keep us posted on any development and any other backdoors to avoid this problem.


~ Archlord