Re: Blue Screen of Death after installing Replay Media Catcher 4.3.0
Hi Epic
Please submit a ticket to tech support - we will need the following information collected from your system:
1. Download the BSOD Dump & System File Collection utility from this link: <http://jcgriff2.com/0x2/Windows_NT6_BSOD_v3.03_jcgriff2_.exe>
2. Right mouse click the exe that you just downloaded and select "Run As Administrator"
It may take up to 10 minutes to finish and will create a new folder in "My Documents" called: Windows_NT6_BSOD_jcgriff2
3. Once the utility has finished, click the Start button and type Command Prompt in the search field. This will open a Command Prompt window. At the Command Prompt, type perfmon /report . Type exactly as seen or paste it in. Making sure to include the space before the /. A report viewer will appear and begin to create a report. When it is finished, save the report with File > Save As as a html document.
4. Place the folder created in step 2 (Windows_NT6_BSOD_jcgriff2 located in My Documents) along with the html file created in step 3 into one zip file and attach it to this support ticket. If you don't know how to zip a folder - here's how: locate the folder that you want to zip, right click on the folder and select send to>compressed (zipped) folder. This will create a zip file of the same name. Don't forget to add your report (html file) from step 3 to the zip as well.
5. Please answer the following questions:
- Are you running 32 or 64 bit Windows?
- Is this an original installation of Windows or has it been re-installed?
- Is this an OEM or full retail version of Windows? OEM means that Windows came pre-installed when you bought your computer. Full Retail means that you purchased Windows and installed it.
- What is the age of system (hardware)?
- What is the age of OS installation (have you re-installed the OS?)
Once we have received this report we'll examine the contents and get back to you as soon as possible. We appreciate the effort to collect the information required.
Best Regards,
Jeff Lenney
Technical Support
Applian Technologies, Inc.
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