I can not install Replay Media Catcher 4.30.

[dududuelg]

I uninstalled the version 4.29 that was working perfectly for installing the new version 4.30, but I can not complete the installation, see:



and log:

################## Start Installation ##################
Starting RMC Driver Cleanup Utility at 05/08/2011 23:39:08
If Software\Microsoft\Windows\CurrentVersion\Uninstal l\Replay Media Catcher

4\UninstallString exists then this version is already installed
Replay Media Catcher 4 is not installed.
Installing RMC Driver Cleanup Utility files
We are on a x86 system. Copying correct drivers to C:\Users\LUIZED~1\AppData\Local\Temp

\RMCCleanup.
Executing: "C:\Users\LUIZED~1\AppData\Local\Temp\RMCCleanup\N DIS5\snetcfg.exe" -v -u

nt_appliand >> "C:\Users\LUIZED~1\AppData\Local\Temp\RMC Driver Cleanup Utility-

install2.log" 2>&1
Uninstalling the NDIS5 driver. This may take a short while. Please wait ...
ReturnCode: 1
>> Trying to uninstall 'nt_appliand'...
>> ...'r{t' is not installed
>> ...done
The driver has failed to uninstall: Função incorreta. (1)
Executing: "C:\Users\LUIZED~1\AppData\Local\Temp\RMCCleanup\a dclean.exe" service inf

miniport >> "C:\Users\LUIZED~1\AppData\Local\Temp\RMC Driver Cleanup Utility-install2.log"

2>&1
Cleaning any remaining traces of the driver. Please wait ...
ReturnCode: 0
>> driver cleanup - begin
>> Cleaning up driver service appliand
>> Stopping any existing appliand service
>> Servi‡o appliand nÆo foi encontrado no computador '.'.
>> Cleaning up driver service appliandMP
>> Stopping any existing appliandMP service
>> Servi‡o appliandMP nÆo foi encontrado no computador '.'.
>> Found 15 inf files in C:\Windows\system32\..\inf
>> Searching C:\Windows\system32\..\inf\oem0.inf
>> Searching C:\Windows\system32\..\inf\oem1.inf
>> Searching C:\Windows\system32\..\inf\oem12.inf
>> Searching C:\Windows\system32\..\inf\oem13.inf
>> Searching C:\Windows\system32\..\inf\oem15.inf
>> Searching C:\Windows\system32\..\inf\oem16.inf
>> Searching C:\Windows\system32\..\inf\oem17.inf
>> Searching C:\Windows\system32\..\inf\oem2.inf
>> Searching C:\Windows\system32\..\inf\oem3.inf
>> Searching C:\Windows\system32\..\inf\oem4.inf
>> Searching C:\Windows\system32\..\inf\oem5.inf
>> Searching C:\Windows\system32\..\inf\oem6.inf
>> Searching C:\Windows\system32\..\inf\oem7.inf
>> Searching C:\Windows\system32\..\inf\oem8.inf
>> Searching C:\Windows\system32\..\inf\oem9.inf
>> Searching for any dangling miniport drivers
>> Searching 0000
>> Searching 0001
>> Searching 0002
>> Searching 0003
>> Searching 0004
>> Searching 0005
>> Searching 0006
>> Searching 0007
>> Searching 0008
>> Searching 0009
>> Searching 0010
>> Searching 0011
>> Searching 0016
>> Searching 0017
>> Searching Properties
>> Acesso ao Registro solicitado nÆo ‚ permitido.
>> No dangling miniports found.
>> Driver cleanup - end
Driver uninstallation complete
Removing C:\Users\LUIZED~1\AppData\Local\Temp\RMCCleanup
Cleanup complete
################## End Installation ##################


I've done all the procedures of the FAQ, but could not fix!
How fix it ?????

[rmkmonk]

You can't and won't get it to work: there is a bug in the software! In sheer frustration I un-installed the whole lot, and then re-installed an earlier version of Media Catcher, which, as you indicated, works absolutely fine. I then individually downloaded all the various modules which make up the suite and I intend to re-install them one by one, and not use the all-in one installer which Applian provides. Until Applian sorts this bug out, Media Catcher 4.30 is useless!

Bizarrely, Applian does not reply with anything other than the stock FAQ response posted, which does not resolve the issue.

[demotester]

i am official demo tester. i am herewith confirming that 4.30 is buggy (and i have no time to detail on this. i just noticed it.) and that i have deinstalled it too. i am back on 4.29 too.

4.29 doesnt exhibit any apparent ugly bugs.

[dududuelg]

(Now I'm not able to install version 4.29, showing that the same error!
And I've completely uninstall version 4.30

[chetcope]

Ditto here: Cannot install 4.30.

Actually I tried to install the newest version (at the time) 2-3 weeks ago & got the driver missing message.

I uninstalled RMC back then & have restarted my Win7 64bit machine a number of times since.

Only today did am I tryi RMC again (long time user)--using the latest version (4.30).

Now I've uninstalled that & after rebooting & deleting RMC entries in the registry I successfully installed the last 64 bit version (before 4.28 which supposedly worked on both 32 & 64 bit).

So I'm up & working with the version from March!

But just why hasn't anyone from Applian answered this 9 day old thread? [I'll contact tech support as well)

Chaz

[dududuelg]

I could not install the versions 4.2.8 and 4.2.9!
I could only install version 4.2.1!!!

[Jeff Lenney]

Hi All

Just wanted to let you know that we are looking into this issue and will respond once we know more

@DemoTester - you stated you're an official demo tester? Who gave you this title exactly from Applian?

Thanks

[demotester]

i am. but nobody knows that i am i.
("demotester" is just one of my anonymous nicks. i am home on various internet forums!)

[Jeff Lenney]

i am. but nobody knows that i am i.
("demotester" is just one of my anonymous nicks. i am home on various internet forums!)

Just saying, please be careful about saying you're the official demo tester if that is not the case. Having said that, we're glad to have ya on the forums! :-)

Kick up your feet, make yourself at home! :-D

[demotester]

thanks. hehe.
will never say that again, no problem. (ppl can see & read my forum user nick and they would know lol , and also that i come from Spamland *ggg*)

We're waiting for some flawless updated release of RMC4.. Is Craig on vacation you'd know of?