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Thread: V5.1 downloads as 5.0

  1. #1
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    Smile V5.1 downloads as 5.0

    The new version 5.1 downloads as 5.0 and my Applian Director tells me I need to update to 5.1 as does a message when I open the software.
    Will this be corrected soon?
    SA

  2. #2
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    Default Re: V5.1 downloads as 5.0

    Must be some technical error.

  3. #3
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    Default Re: V5.1 downloads as 5.0

    Quote Originally Posted by ricki View Post
    Must be some technical error.
    A technical error my end or theirs, is it happening on your pc/Laptop?
    Cheers
    Steve

  4. #4
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    Default Re: V5.1 downloads as 5.0

    That issue has been taken care of. Please uninstall the program from your computer and reboot. Now, download it again and you should be good to go. Do let us know if it doesn't work for you.

  5. #5
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    Default Re: V5.1 downloads as 5.0

    Quote Originally Posted by Scubasa1 View Post
    A technical error my end or theirs, is it happening on your pc/Laptop?
    Cheers
    Steve
    It still a technical error, yes it happening on my computer today 27 may

  6. #6
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    Default Re: V5.1 downloads as 5.0

    Did you uninstall and reboot prior to downloading the latest version from our site? If not please give that a try. If you still have an issue contact tech support with details.

  7. #7
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    Default Re: V5.1 downloads as 5.0

    Quote Originally Posted by Cheryl Wester View Post
    Did you uninstall and reboot prior to downloading the latest version from our site? If not please give that a try. If you still have an issue contact tech support with details.
    I have done it with no go, tech support is informed.

  8. #8
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    Default Re: V5.1 downloads as 5.0

    I to am experiencing problems with RVC5.1 and have a current support ticket submitted. I have uninstalled RVC, rebooted and then downloaded and installed per Appliance Supports instructions. Within a few seconds of opening RVC5.1 I receive an Appliance msg box instructing me to download and install 5.0. With the opening of the program I also receive a Registration Box to enter my Registration Code into. Inserting my valid Registration Code only brings up the Appliance msg box instructing me to download and install 5.0 once again. It’s a vicious cycle that never registers RVC. Anyone else experiencing my problems and if so, have you resolved the issue and how?

  9. #9
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    Default Re: V5.1 downloads as 5.0

    Quote Originally Posted by wmercier View Post
    I to am experiencing problems with RVC5.1 and have a current support ticket submitted. I have uninstalled RVC, rebooted and then downloaded and installed per Appliance Supports instructions. Within a few seconds of opening RVC5.1 I receive an Appliance msg box instructing me to download and install 5.0. With the opening of the program I also receive a Registration Box to enter my Registration Code into. Inserting my valid Registration Code only brings up the Appliance msg box instructing me to download and install 5.0 once again. It’s a vicious cycle that never registers RVC. Anyone else experiencing my problems and if so, have you resolved the issue and how?
    Same thing happening to me, I went ahead and re-installed the older version till this gets worked I guess.

  10. #10
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    Default Re: V5.1 downloads as 5.0

    I currently have a Support Ticket submitted that I am waiting a reply to. Without a fix very soon I will also reinstall 4.2 which served me without fail for a long time. Wonder if everyone who's attempting to update to 5.1 is having the same problems? Speak up forum. Lets here your experience moving up to 5.1.

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