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Thread: Anybody home in customer service??

  1. #1
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    Default Anybody home in customer service??

    I placed an order approximately two weeks ago, and created a problem ticket when the order did not arrive.

    Order has still not arrived, and ticket (sent 3 days ago) has not been answered.

    ANYBODY HOME IN CUSTOMER SERVICE????

  2. #2
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    Default Re: ANYBODY HOME IN CUSTOMER SERVICE??

    I looked up your order history via your email address, and I see that your last order with this email address was in July of 2010. As you know, our software is available via download so you'd have had instant access to your purchased products. It sounds like your order never went through.

    At any rate, can you please provide an order # and ticket # so we can look into this further?

    Thank you
    Best Regards,

    Jeff Lenney
    Technical Support
    Applian Technologies, Inc.

  3. #3
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    Default Re: ANYBODY HOME IN CUSTOMER SERVICE??

    DEAR JEFF:

    THE FOLLOWING IS CUT AND PASTED FROM AN e-MAIL YOU GUYS SENT ME ON 4/6/11.
    THE ORDER NUMBER IS THERE.


    "Dear Marc,

    This is a confirmation of your order from Applian Technologies.
    Here's your receipt:

    Your order number is P1302113885103.
    You ordered 1 Backup CD from your previous purchase.
    You paid $9.95 USD to Applian Technologies Inc. via Credit Card

    Ordered by:____________________"

    AS FAR AS A TICKET NUMBER, I NEVER GOT AN ACKNOWLEDGEMENT FROM EITHER OF THE MESSAGES I SENT TO CUSTOMER SERVICE.

    MARC H

  4. #4
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    Default Re: ANYBODY HOME IN CUSTOMER SERVICE??

    Since you didn't get a ticket number then the ticket did not go through or it is in your spam. Please submit a new ticket and make sure you follow all of the steps in it. Thanks.

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