Everytime I start playing a video, why does it start in a poor quality format?
This behavior is expected. When first launching a clip, you will be streamed a lower quality version while your connection speed is determined. After a few seconds, the clip should change to a higher quality version. If the quality issue persists after the first couple of seconds, try removing and re-downloading ESPN by following the steps below. If problem still occurs, please contact 888-549-ESPN.
Why does audio or video playback stop and/or stall?
Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.
What can I do if the video playback stops or plays slowly?
If playback stalls, stops or plays slowly, try one or all of the following:
Refresh your browser or close your browser and open it again.
Drag the rewind button back in time several minutes in the program timeline.
Avoid internet congestion by waiting several minutes before viewing the programming again.
Close other computer applications that may be open at the same time.
If viewing in mosaic mode, try clicking "Pause Video Feeds" to pause play in the smaller windows.
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