Converting to dvd doesnt burn (3.088)

**REFMAN** · 09-16-2008, 03:42 PM

Hi, I purchased the suite & I can not get the converter to burn directly to disc. It worked fine in demo mode. I follow all the steps & when it gets to sending optimization power it just dies. I am using windows xp. I have a centrino duo. I have 2 gigs of ram

HELP

Thank You

**REFMAN** · 09-16-2008, 09:09 PM

I just purchased this program last week & now I need to buy a new version?
My version was 3.05 not 3.088.
I do not have vista.
I uninstalled & then installed 3.1
Now it will not even convert

I'm lost here

**Jeff Lenney** · 09-16-2008, 11:03 PM

Hi Refman,

Please submit a ticket to support with your log file for this issue. We'll be able to get into more detail with you there and really take a look at what's going on.

Here are some instructions if you should need help in locating the log:

http://www.applian.com/logs.php

Thank you for your patience.

**Cheryl Wester** · 09-19-2008, 10:25 AM

We also do have an update that does correct the burn issue. We posted it last night. Please download it and see how it goes for you. Thanks.

**terminator** · 09-25-2008, 06:39 PM

Originally Posted by Cheryl Wester

We also do have an update that does correct the burn issue. We posted it last night. Please download it and see how it goes for you. Thanks.

I also have a burn issue where do I find the update

**Cheryl Wester** · 09-26-2008, 08:35 AM

It is posted on our website. Go to the Replay Converter download page and you will be able to download it from there.

http://www.applian.com/replay-converter/demo.php

**terminator** · 09-28-2008, 10:41 AM

I downloaded and bought the newest version and guess what it still doesnt burn to the DVD disk..so my question is do I need to install a DVD burner..I have a CD burner..but if I need a DVD burner..to make it work..I would like to know because I keep trying and its just not working for me.