Originally Posted by
emacee1701
I just saw an upgrade to Media Catcher (3.01) is out. I went to download it and I was told you folks want an additional $9.95 from me. Jezz! It was just four months ago I upgraded to the whole Capture Suite (I'd previously bought Replay A/V, Converter and Media Capture as stand-alones) and already you're hitting me for more money - again! If I buy a product or a package, I should be covered for at least a year before you start asking for money again.
Debbie, I expect you'll tell me "this is our policy" (like the Seinfeld episode in which a physical therapist tries to charge George for a canceled appointment and then cancels an appointment herself). I know that. I am saying I don't like it. But few software companies understand the idea of customer satisfaction and showing loyalty to loyal customers.
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