Hi Chicago :-)
What version of Replay Converter are you currently using? You can determine this by clicking on the small + shaped icon on the top LEFT of Replay Converter's main screen.
If you are using 2.80 or older, we do have a new version of the converter available, 3.0
Please give it a download and try it.
1) UNINSTALL the old Replay Converter
2) REBOOT
3) INSTALL the new Replay Converter
This will avoid a lot of potential problems if you follow these simple steps!
http://applian.com/download_file.php?file=RCSetup.exe
If you upgrade to 3.0 and this does not fix your issue, please submit a ticket to support with your Replay Converter log file. Also, if you ALREADY have 3.0, please submit a ticket to support with your log file as well.
The log file will show us all your activity for the day/session and allow us to see exactly what is happening, and hopefully help resolve your issue as well. :-)
Your Replay Converter log file is named ReplayConverterLOG.log. If you installed the stand-alone version of Replay Converter, the file will be found within the directory that Replay Converter is installed.
Usually, Replay Converter is located in C:/program files/Replay Converter 3
Please attach ReplayConverterLog.log to your support ticket.
Best Regards,
Jeff Lenney
Technical Support
Applian Technologies, Inc.
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