Am experiencing "Unable to contact tagging service" message

[Jeff Lenney]

Thank you!! All better now.

Wonderful - thanks for confirming!

[Talk2Rider]

This problem suddenly popped up again today. It has been working fine for me until tonight. I was using it last night.

[spot8ball]

I have been enjoying Replay Music for several months. It works failry well and manages to correctly tag most music that I record, but tonight I started getting the message that we are not able to contact the tagging service. I am wondering if this is because the server is down. How can I check the status of the server?

If this is indeed the problem, why doesn't the system simply provide a message that states that fact? If there is some other problem, how can I fix it? Do I need to uninstall and reinstall the software?

Edit: It is the next morning and I am attempting to run Replay 3 again. Last night I did everything I could think of to troubleshoot and attempt to solve the problem. I turned off the firewall, upgraded to version 3.98, rebooted, I ran HijackThis to clean up bad guys....everything! When I went to sleep last night....nothing. This morning it appears that the tagging service server is up and running again. I wish Applian could generate a message to say something like, "Tagging Service Server is Temporarily Unavailable. Try Again Later." A meaningful message like this would allay many fears and concerns in the moment.

Thanks.

[sivads]

Same for me. I'm a new user (installed 10/22) and it worked great until today...I get the Genpuid message repeatedly with every track now. I re-booted/un-installed/re-booted/re-installed/re-booted and same issue. Also, checked firewall settings (even disabled firewall to troubleshoot), etc. No joy.

[UPDATE: 10/27/2010]
It's working today. Cool.

[bfranker]

Is this back? I don't use Replay Music often but it is not working for me today for naming the tracks and is giving me the same error message talked about here. Thanks!

[wvkawboy]

It seems like it was an issue on Applian's end... should be working now, I'm going to try it out tonight.

[Cheryl Wester]

It is working-there was a server issue for the Music ID server. Thanks

[wvkawboy]

It is working-there was a server issue for the Music ID server. Thanks

I tried it last night, Jan.16th, & it worked for about the first 7 songs or so & then came up with the UNABLE message & from that point on nothing worked.

[Cheryl Wester]

Please try again for me. I just tested it and it is working without an issue. I'm not getting other reports of this in tech support at this time.

[wvkawboy]

Please try again for me. I just tested it and it is working without an issue. I'm not getting other reports of this in tech support at this time.

I tried last night (17th) & it seemed to work fine, tagged just about all of my songs. Then tried for a bit this morning & it seemed to work fine for a while & then came up again with the "Unable" message. So according to my last night trial, everything was working fine but yet then this morning it seemed a little flaky after about an hour.