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Thread: How many support emails does it take to get a response???

  1. #1
    Join Date
    May 2010
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    Default How many support emails does it take to get a response???

    I have now fired off 4 support requests through the website for my copy of REplay Music, starting several weeks ago, and have never gotten a response.

    Hello? Anyone listening?

    Need help with my registration key. I am in the habit of reinstalling Windows every so often and I've run up against the license limitation of 5 activations. Need help here!

  2. #2
    Join Date
    Feb 2008
    Posts
    4,434
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    10

    Default Re: How many support emails does it take to get a response???

    We respond to all tickets within 24 hours. If you will send me the ticket numbers you have that we sent when you submitted the tickets I will look into this for you. Also, if you let me know what email address you were using when you ordered via private response I can look up your information.

  3. #3
    Join Date
    Feb 2008
    Posts
    4,434
    Rep Power
    10

    Default Re: How many support emails does it take to get a response???

    This has been replied to and your activation code is now working. When you submit a ticket if you don't get a ticket number it didn't go through. I just tested our system and it is working without an issue.

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