Good evening, I've had this problem since Dec. 2008. Two different incidents have been opened. D29086 and B7F34D.
Each time, the only feedback I've gotten is either:
A. I'll escalate this (then there is NO reply ever from anyone else)
or
B. We just released a new version, please upgrade
This started with 8.74 and I'm now up to 8.78 - still the same problem.
Any chance that this might get fixed?
------some of the text from the incidents---------
You can refer to your support incident D29086 for details.
This is still happening to me. I just upgraded to 8.75 and the problem still exists. Exactly the same. When I capture a streaming show from a radio station and set Replay A/V 8 to "After recording convert to: MP3". When the recording stops (either manually, or when it reaches a "split". Replay A/V 8, immediately crashes. When I restart it says there are "unfinished conversion jobs" and then it completes the job.
I'd love to get this resolved!!! It is a pain to have to manually convert all the ASF files to MP3 with the converter program.
There was never a resolution to the old incident
-----------below is from old incident------------------
HI
I'm going to transfer this to the next level of support. Thanks.
summary: latest AV, Replay AV tries to kick off the MP3 conversion and immediately crashes. When restart Replay, comes up and there are unfinished conversion jobs. click OK, the conversion runs - and works - and have to restart the recording. Of course, the recording crashes at the next split. has reinstalled, etc. has error messages attached.
Best Regards,
Cheryl Wester
Applian Technologies, Inc.
Date: 22 November 2008 14:27
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