Good morning.....I'm not sure where the problem is so I'm posting here, real player and microsoft. I NEVER had a problem with any of the applian programs & I have the suite. However, I just used (well three days ago, but I've been trying to figure out the problem for the last three) video capture. I converted the format to three different formats & none work. I wasn't sure if it was a real player issue, which is the player I prefer to use so I removed the program and downloaded it again. I did the same with all applian products because initially I was having problems with the conversion. However, that's no longer causing me problems. I have real player sp. When I play a video capture, I get either the video or no sound or I get an error msg that real player can't play the video without updates and then can't update with Microsoft directshow compatible mpeg2 decoding software. I've spent a great deal of time trying to figure what I need from the Microsoft site and can't. I have Windows xp hme edition 2002, service pack 3. I've also done a sound chk on applian and it's fine. Other videos (none from Applian) work. Attached are some screen prints. Any help would be greatly appreciated. After three days and hours, which could be spent doing other things, I'm getting a little more than irritated.


Well, I tried to attach screen shots and can't. If someone could help, I'd be happy to email them.