View Poll Results: anyone else problem with this ?

Voters
6. You may not vote on this poll
  • yes

    4 66.67%
  • no

    2 33.33%
  • i don't know

    0 0%
  • several times

    0 0%
Page 1 of 2 12 LastLast
Results 1 to 10 of 12

Thread: problem registration Replay Capture Suite

  1. #1
    Join Date
    Jan 2010
    Posts
    5
    Rep Power
    0

    Thumbs down problem registration Replay Capture Suite

    i have bought the Replay Capture Suite , which includes 8 programs.

    2 programs refuse to registrate. I've contacted applian , and they promised me a solution.

    It's now 2 weeks ago, and i havent receved ana answer. They don't even reply my mails anymore.

    Anyone else had this problem???????????

  2. #2
    Join Date
    Jan 2010
    Posts
    1
    Rep Power
    0

    Default Re: problem registration Replay Capture Suite

    Same Here..bought the entire suite and the converter will not register. I enter the code and it gives me an error message saying it cannot detect internet or firewall error. I am connected to internet and the windows firewall is turned off. All other programs registered fine with no errors. I sent in a ticket and got a response and the link to view the ticket does not work. Does anyone have a number to talk to a "real" person???

  3. #3
    Join Date
    Feb 2008
    Posts
    4,488
    Rep Power
    10

    Default Re: problem registration Replay Capture Suite

    We do all of the support on the ticket system. All tickets have been answered. If you have not heard please send me a private message with your ticket number so we can track it down. If you don't have a ticket number then the ticket was not submitted correctly. Thanks.

  4. #4
    Join Date
    Jan 2010
    Posts
    5
    Rep Power
    0

    Default Re: problem registration Replay Capture Suite

    I have send you my ticket number. I hope to hear from you soon, with a solution.

  5. #5
    Join Date
    Feb 2008
    Posts
    4,488
    Rep Power
    10

    Default Re: problem registration Replay Capture Suite

    I don't have one in my messages I just checked. If yours is a ticket that I said I had sent to advanced support it is probably being investigated to determine what the issue is. If that is the case someone will get back to you soon. Thanks for your patience. If that is not the case send me by message the ticket number again as I don't have any new messages.

  6. #6
    Join Date
    Feb 2008
    Posts
    4,488
    Rep Power
    10

    Default Re: problem registration Replay Capture Suite

    I am deleting your information as it is taking up a lot of space. Your ticket has been responded to and/or transferred to someone to look into it. If you don't hear back from someone in the next couple of days please let me know. Thanks.

  7. #7
    Join Date
    Jan 2010
    Posts
    5
    Rep Power
    0

    Default Re: problem registration Replay Capture Suite

    It appeared to be a server problem that was causing problems with the registration. The server seems to be running okay now. Please try registering your programs again and let me know if you are still unable to register.


    i tried it. still the same problem

  8. #8
    Join Date
    Jul 2008
    Location
    Wisconsin
    Posts
    965
    Rep Power
    19

    Default Re: problem registration Replay Capture Suite

    If you have a support ticket open, please keep all responses to that ticket. That is the quickest way for tech support to help you work through this issue. Thank you.

  9. #9
    Join Date
    Jan 2010
    Posts
    5
    Rep Power
    0

    Default Re: problem registration Replay Capture Suite

    I did, but reveived no answer again

  10. #10
    Join Date
    Feb 2008
    Posts
    4,488
    Rep Power
    10

    Default Re: problem registration Replay Capture Suite

    The developer is probably looking into the issue for you and I'm sure you will hear back soon. Thanks for your continued patience.

Similar Threads

  1. Replies: 3
    Last Post: 10-19-2009, 07:42 PM
  2. Replies: 3
    Last Post: 10-06-2009, 08:39 AM
  3. Staying up to date with Replay Capture Suite
    By BostonDriver in forum General Discussion
    Replies: 3
    Last Post: 09-03-2009, 08:35 AM
  4. Replies: 5
    Last Post: 09-19-2008, 02:36 AM
  5. Replay Converter 3.1 will not accept my Capture Suite registration code
    By craig78681 in forum Converting Audio and Video
    Replies: 1
    Last Post: 09-16-2008, 10:24 AM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
About these forums...
Applian Technologies makes these discussion forums available for our customers to assist other users. We do read this content and appreciate all your suggestions and comments. If you need technical support or customer service, please visit the links to the right.
Let's Be Friends