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Thread: Conveter Crash when launched from Replay

  1. #1
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    Default Converter Crash when launched from Replay

    I have a weekly schedule of about 12 downloads from the BBC of .RM files. These are all scheduled to convert to MP3. Recently the converter crashes before starting the conversion. Below is the Windows log from the crash. Typically if i then do a manual conversion of the RM file the conversion completes properly. This had been working for about a year. The only thing in the system I can think of that changed around the time this started is that I switched from a PCI sound card to a USB sound interface. This crash happened under replay 8.50 and after I upgraded to 8.61. It also happened under Vista and after i upgraded to Windows 7.


    Problem Event Name: APPCRASH
    Application Name: ConverterEng.exe
    Application Version: 1.7.0.0
    Application Timestamp: 4a8b2597
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdadb
    Exception Code: c0000005
    Exception Offset: 00055b44
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Last edited by awatkins; 10-26-2009 at 04:54 PM.

  2. #2
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    Default Re: Conveter Crash when launched from Replay

    Please make sure you are using the correct URL for BBC-they have recently changed a lot of them. Make sure your file is a good file prior to converting. Then if you still have an issue let us know. Also, let us know what version of the converter you are using.

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    Default Re: Converter Crash when launched from Replay

    Quote Originally Posted by Cheryl Wester View Post
    Please make sure you are using the correct URL for BBC-they have recently changed a lot of them. Make sure your file is a good file prior to converting. Then if you still have an issue let us know. Also, let us know what version of the converter you are using.
    1. I'm downloading the files, so by definition the URL is good.
    2. Since Converter converts the file fine when I run it manually, the files are good, right?
    3. Whichever version of Converter comes with Replay AV 8.61.

    As I said: this only happens when Converter is launched by Replay at the end of the download.

    So, I still have an issue. What should I do?
    Last edited by awatkins; 10-26-2009 at 04:54 PM.

  4. #4
    Mike Christensen's Avatar
    Mike Christensen is offline Lead Software Developer, Applian Technologies
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    Default Re: Conveter Crash when launched from Replay

    Please submit a support ticket here: http://applian.com/help/index.php?pi...=&department=7

    Thanks,
    Mike Christensen
    Applian Technologies Inc.

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    Default Re: Conveter Crash when launched from Replay

    Done, but also see partial resolution in RAV forum re "UNC path names" 11/1/09

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    Default Re: Conveter Crash when launched from Replay

    I have had the same issue ever since I upgraded about 2 years ago to 8.7. Just D/L and installed 8.78 - same issue.

    Incident is B7F34D

    I just let the records save "as is" and manually convert but that means no tag information and lots of manual stuff.

    Al Spaulding

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    Default Re: Conveter Crash when launched from Replay

    Quote Originally Posted by ALibertarian View Post
    I have had the same issue ever since I upgraded about 2 years ago to 8.7. Just D/L and installed 8.78 - same issue.

    Incident is B7F34D

    I just let the records save "as is" and manually convert but that means no tag information and lots of manual stuff.

    Al Spaulding
    Yeah, which pretty much misses the point for how I use the product.

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