Hi WRG,
If you don't mind, I'd like you to try something for me please, I'm HOPING this will resolve your issue, but if it does not we'll certainly look into it further for you:
Please try changing the direct show settings for the type of file that you are converting from. Here’s how to do this in Replay Converter 2.80.
1.Click on Options.
2.If your conversion is a video file, click on the “Video Conversion Options” button. If your conversion is an audio only file click on the Audio Conversions Options button.
3.In the Direct Show options dialog box that opens next, find the file format of the original file that you are converting FROM. If Direct Show for that format is not checked, please check it. If it is already checked, then please uncheck it. If you are unable to find the format of the original file you are converting in the options, then either check or uncheck the "Other" check box.
4.Try your conversion again.
If this still does NOT work, you may need to submit a ticket to Tech Support. If you do, please attach your LOG file. The log file will show us all your activity for that day/session and allow us to see exactly what is happening, and hopefully help you resolve the issue as well.
Here are some instructions if you should need help in locating the log:
http://www.applian.com/logs.php
Best Regards,
Jeff Lenney
Technical Support
Applian Technologies, Inc.
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